Kevin Robertson

Custom Fit Specialist at eGolf Megastore
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Contact Information
us****@****om
(386) 825-5501
Location
AE

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Credentials

  • Canadian Securities Course (CSC®)
    Canadian Securities Institute
    Oct, 2020
    - Oct, 2024

Experience

  • eGolf Megastore
    • United Arab Emirates
    • Retail
    • 1 - 100 Employee
    • Custom Fit Specialist
      • Jan 2022 - Present

      • Guide clients through eGolf’s AccuFit club-fitting system resulting in the best combination of club head and shaft combination. • Coordinate with stores across the UAE to ensure product is transferred and delivered within an appropriate timeframe to meet client needs. • Manage club repairs and order workflows including monitoring turn-around time of internal and external club repairs and new orders to ensure turn-around times meet the agreed timeframe. • Service custom club builds and repairs in all facets including swing weighting, loft and lie adjustments, and reshafting within a timely manner.

  • Golf Town
    • Canada
    • Retail
    • 300 - 400 Employee
    • Opening Manager / Service Advisor
      • Jun 2019 - Nov 2021

      • Verified and confirmed $5 million dollars of inventory purchase orders to maintain accurate inventory and billing procedures. • Preserved and arranged a minimum of five thousand records of importance yearly and coordinated the transfer of records to offsite storage. • Resolved three to four customer issues a week related to online purchases, late product deliveries, and billing discrepancies to maintain good customer relationships. • Collaborated with internal team members to resolve concerns and deliver enhanced customer experiences by developing six customer service training processes. • Enhanced industry and technical knowledge through participation and completion of yearly vendor training courses. • Met weekly targets set out by the General Manager by positively engaging customers, delivering high levels of service, and designing a structured receiving process.

  • Beauty Addicts Inc
    • Financial Analyst
      • Jan 2018 - Jul 2020

      • Prepared financial reports for Beauty Addicts Inc and suggested recommendations relative to the accounting for reserves, assets, expenditures, and revenues. • Facilitated month-end close processes, invoicing, and account reconciliation. • Prepared product line profitability and sales reports to determine demand and maximize sell through resulting in an increase in sales of 5%. • Managed the relocation and remodelling of Beauty Addicts Salon while maintaining business continuity and reducing the cost by 7%. • Negotiated with property owners, service providers, and suppliers to reduce overall business expenses by 8%.

  • TC Energy
    • Canada
    • Oil and Gas
    • 700 & Above Employee
    • Identity Access Management Analyst
      • Jan 2013 - Dec 2017

      • Implemented development and maintenance support to four internal systems and applications. • Managed and resolved an average of 25 questions, concerns, and incidents for TC Energy’s Identity Management applications. • Presented quarterly workshops to educate new and current employees about TC Energy’s Identity Management applications and processes. • Developed seven documentation workflows and process improvements to streamline the requesting process for unique access requests. • Advised with project teams to document requirements to ensure correct integration and business continuity within application systems. • Conducted the quarterly compliance review of 47 Regulated and SOX application within three weeks that required sign off from application owners, confirmation of access, and collaboration with multiple managers and directors.

    • Service Advisor
      • May 2008 - Dec 2012

      • Conducted one on one consultations with clients focusing on club fitting averaging $2000 per sale. • Maintained yearly key performance indicators and acceptable performance levels to support assigned customer base. • Improved in depth knowledge of company products to recommend items aligned with customer needs. • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution. • Completed theory and practical training for club building and repair resulting in completing multiple workorders per day.

Education

  • Haskayne School of Business
    Bachelor’s Degree, Finance, General
    2007 - 2011

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