Lead Patient Access Representative

• Feb 2020 - Present

• Organizes team schedules for the week.• Led co-workers by reminding them of the task at hand and helped with any questions they had regarding the registration process.• Managed multiple team projects including keeping track of total department earnings, key performance indicators and ways to ease and speed up the registration process.• Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.• Developed a self-pay guide for the patient access team.• Communicate daily with the supervisor to address clinic operations.

Senior Patient Access Representative

• Mar 2019 - Feb 2020

Patient Access Representative

• Jul 2018 - Mar 2019

In house patient transporter

• Oct 2017 - Mar 2018

•Key responsibilities included providing transportation for our patients at Miami Jewish Health and maintaining daily activities.•Developed Interpersonal communication skills by working with the elderly and sick who sometimes are difficult to cheer up. This has really helped in making friends and bringing genuine happiness to the workplace. •I learned to work with people in a health care setting and how a healthcare system function. •Transported patients in a safely manner to their daily activities such as bingo day, Ice cream or coffee socials, and movie day.•Worked alongside Therapeutic recreation colleagues to maintain a high level of satisfaction for our patients