Bilingual Service Coordinator

• Oct 2022 - Present

Maintenance Engineer

• Jul 2022 - Present

Financial Services Representative

• Jul 2020 - Jun 2021

Google Sales Manager

• Aug 2016 - Aug 2017

• Engaged customers and sought selling opportunities, while maintaining a thorough understanding of client product, and empowering consumers using device discovery • Scheduled device set-ups, made service orders, followed BestBuy rules, provided shadowing and hands on for new staff, participated in weekly team calls to discuss goals, and managed stock • Provided excellent service to guests and employees, worked with customers figuring out their needs, and how our products could benefit their lives, and often translated for customers and BestBuy employees Show less

Samsung Experience Consultant

• Jul 2014 - Jul 2016

• Promoted and sold the newest Samsung products, and enthusiastically represented them, while building strong professional relationships with all Best Buy in-store personnel • Conducted consumer facing activities to meet sales goals. Led and taught weekly classes. Beginner classes focused on basic usage, how to's, setting up accounts, and incorporating unique device features into everyday life. Intermediate/Advanced classes consisted of tips and tricks to improve device efficiency, explained the benefits of syncing multiple devices together - Samsung ecosystem, and touched on data transfer • Trouble shot issues customers encountered with their Samsung devices • Conducted Samsung product training to BestBuy reps, to increase their knowledge about our products, to facilitate their customer interactions when asked about Samsung devices Show less