Experience

Fashion Forms

• Retail
• 1 - 100 Employee

• Warehouse Associate

  • Jun 2023 - Present

  • Assemble Fashion Forms product boxes. • Label the product boxes accordingly. • Stock the product boxes with the appropriate product before packing them. • Gather appropriate items that are displayed on scanner gun to fulfill orders (Picking). • Pack orders to be sent off to their destination. • Assemble Fashion Forms product boxes. • Label the product boxes accordingly. • Stock the product boxes with the appropriate product before packing them. • Gather appropriate items that are displayed on scanner gun to fulfill orders (Picking). • Pack orders to be sent off to their destination.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Youtube Shopping

  • Aug 2021 - Jan 2023

  • Reviews content on the YouTube platform to make sure the correct products are tagged that appearin the video.• Notes any videos that may be taking advantage of the tagging system.• Helps other coworkers with any questions about the videos.

• Paid Product support for YouTube Premium

  • Jun 2020 - Aug 2021

  • Logged notes after every call.• Troubleshooted issues with customer's YouTube Premium service to resolve it.• Escalated issues to Tier 2 if they were out of my capabilities.• Escalated billing issues to the billing specialists if I was unable to locate it on my end.• Helped other coworkers with questions they had.

• Tech support

  • May 2018 - Aug 2020

  Accurately log notes for calls• Assisted customers with troubleshooting steps to resolve their issue with YouTube TV.• Escalated billing issues to the billing specialists if I was unable to locate it on my end.• Escalated issues to the engineering team when exhausting troubleshooting steps.• Escalated billing issues to the billing specialists if I was unable to locate it on my end.• Worked with test devices to guide customers through troubleshooting (iPhone, iPad, Android tablet,Apple TV, Android TV).• Helped other co-workers with questions they had Show less



Harte Hanks

• Austin, Texas Area

• Teleservice Representative

  • Sep 2017 - Apr 2018

  • Assist customers in various tasks on the Fedex website including printing out labels and setting them up for services. • Trouble shoot problems on my end if the customer is receiving issues on the web site by logging in alongside them • Provides information to customers step by step to resolve the issue • Accurately log notes for calls • Provide information about customers packages using a program (OneSource) • Assist with password resets and login information • Documents notes after calls and submits hardware tickets when needed • Research through the knowledge database to assist with customers problems • Escalates difficult problems to senior support if I must Show less



Concordia University Texas

• Higher Education
• 200 - 300 Employee

• Maintenance Specialist II

  • Oct 2013 - Aug 2017

  • Assisted in manual labor for campus landscaping and facilities such as digging trenches and arranging pathway stones. Invented a trench to run a drain pipe, which improved the pathways on campus. • Painted, maintained in the residential units. • Led new student workers to install 85 AC units over the summer. • Cleaned and maintained residential halls and common areas. • Assisted in manual labor for campus landscaping and facilities such as digging trenches and arranging pathway stones. Invented a trench to run a drain pipe, which improved the pathways on campus. • Painted, maintained in the residential units. • Led new student workers to install 85 AC units over the summer. • Cleaned and maintained residential halls and common areas.