Manager, Circulation

• Nov 2019 - Present

Senior Librarian- Michelle Obama Neighborhood Library

• Nov 2018 - Oct 2019

Library Operations, Assistant Manager

• Apr 2012 - Oct 2018

-Oversee the Library Operations department which includes Circulation and three branch locations with average circulation of 75,000 items a month; supervise 35 staff, and 20 volunteers -Ensure a high level of customer service; hire, train, and develop circulation & branch staff; engage staff in continuously improving the operation of the department and the district -Develop and maintain effective working relationships with colleagues and library support groups; confer with colleagues in other departments regarding district requirements and challenges and recommend improvements in policies, procedures, and utilization of personnel -Coordinate repair and maintenance of Circulation Department and Branches equipment and building facilities; assist with compilation of monthly and other periodic statistical reports; assist the Circulation and Branch Manager with special projects. -Perform professional librarian duties including reference, collection development and maintenance, and library programming. -Participate in community outreach projects including receiving three State funded grants

Store Manager

• Oct 2005 - May 2010

Responsible for all daily functions and strategic planning for successful future operations. ● Provide exemplary customer service at all times and resolve customer service issues. ● Manage day to day operations in a retail drug store setting. ● Plan and manage all future operations to ensure success in all aspects of store . ● Hire, train, and coach new and current employees. ● Perform all administrative duties including cash handling and reconciliation, writing schedules in accordance with budget, sales tracking, payroll, and corporate correspondence. ● Manage and perform all logistical duties for ordering, merchandising, inventory management, & warehouse management.