Ketsia Ilunga
Resource Mobilisation Officer at Centre for Creative Education- Claim this Profile
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English Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Fundamentals of Digital Marketing
Google Digital GarageAug, 2022- Nov, 2024 -
SAP Human Capital Management ERP Certification
SAP Next-GenDec, 2021- Nov, 2024 -
HIV & AIDS
SEESA (Pty) LtdJan, 2023- Nov, 2024
Experience
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Centre for Creative Education
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South Africa
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Higher Education
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1 - 100 Employee
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Resource Mobilisation Officer
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Oct 2023 - Present
My role is to strategically identify and secure funding, partnerships, and resources essential for sustainable growth. My role is to strategically identify and secure funding, partnerships, and resources essential for sustainable growth.
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AnyVan
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United Kingdom
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Transportation, Logistics, Supply Chain and Storage
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200 - 300 Employee
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Trainee Consultant - Customer Acquisition
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Jul 2023 - Oct 2023
Engaging with potential customers who have expressed interest in a product or service. Handling incoming inquiries, leads, or queries from prospective clients, guiding them through the sales process and providing personalized solutions to meet their needs. Actively listening to customers, addressing their concerns, and offering relevant information. Delivering exceptional customer experiences. Engaging with potential customers who have expressed interest in a product or service. Handling incoming inquiries, leads, or queries from prospective clients, guiding them through the sales process and providing personalized solutions to meet their needs. Actively listening to customers, addressing their concerns, and offering relevant information. Delivering exceptional customer experiences.
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Teachme2
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South Africa
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Marker
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Mar 2022 - Jul 2023
- Marking tests and assignments from grades 8-11. - Subjects: Social Science, Natural Science, Geography, Business Studies, History and Life Orientation. - Mark according to answer sheet but also to my discretion. - Give students feedback on how to improve their marks without providing them with the answers. - Motivate and compliment students when they achieve great marks. - Submit marked work with 24- 48hrs depending on the type of assessment. - Marking tests and assignments from grades 8-11. - Subjects: Social Science, Natural Science, Geography, Business Studies, History and Life Orientation. - Mark according to answer sheet but also to my discretion. - Give students feedback on how to improve their marks without providing them with the answers. - Motivate and compliment students when they achieve great marks. - Submit marked work with 24- 48hrs depending on the type of assessment.
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Front Desk Duty Manager
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Nov 2022 - Mar 2023
Supervise daily operations of Front desk and receptionists. Ensure proper completion of all tasks. Train current and new staff. Handle customer complaints and queries. Coordinating all front desk activities.
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Front Desk Receptionist
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Oct 2022 - Nov 2022
Managing Check in and Check out process. Greeting guests. Distributing room keys. Assisting guests with their queries and requests. Answering and forwarding phone calls. Keeping reception area tidy. Provide guests with an outstanding experience.
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Mojo Hotel
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Seapoint, Cape Town
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Front Desk Receptionist
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Feb 2019 - Mar 2020
- Managed check in's and checkouts. - Administered site inspections. -Provided solution-focused approaches to meet over 200 customer needs daily, both in person, telephonically and via email. - Assisted the Reservations department in creating large group bookings. - Maintained a high standard of communication to ensure it flowed in an effective and timely manner. I aimed to deal with customer queries within five to ten minutes. More time sensitive issues were redirected to our managers. - Booking tours for guests, as well as airport transfers. - Recommending touristic spots in Cape Town to guests. Show less
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Granny Goose Duvets
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1 - 100 Employee
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Sales Assistant
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Jan 2019 - Feb 2019
- Offered hands on assistance to customers by assessing their needs and maintaining current knowledge of consumer preferences on our database. - Arranged new merchandise weekly with signage and appealing displays that encouraged sales, by allowing customers to have a visual depiction of the items in their home. - Created strong client relations by providing expert knowledge on our items. - Offered hands on assistance to customers by assessing their needs and maintaining current knowledge of consumer preferences on our database. - Arranged new merchandise weekly with signage and appealing displays that encouraged sales, by allowing customers to have a visual depiction of the items in their home. - Created strong client relations by providing expert knowledge on our items.
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FURAH BY KASONGO
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South Africa
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Sales Promoter
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Jun 2017 - Jan 2018
- Sourced new customers and sales opportunities via curated content on social media. This increased our total following from 100 followers to 700. - Assisted with product launches as well as the creation of online content. - Answered customer queries by providing them with information on the brand. - Sourced new customers and sales opportunities via curated content on social media. This increased our total following from 100 followers to 700. - Assisted with product launches as well as the creation of online content. - Answered customer queries by providing them with information on the brand.
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Education
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2020 - 2023
Cape Peninsula University of Technology
Higher National Diploma, Business/Commerce, General
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