Experience

HESTIA HOUSING & SUPPORT

• Team Leader

  • Jul 2018 - Present



FAMILY MOSAIC HOUSING

• Tenancy Sustainment Officer

  • Oct 2017 - Present

  Working in Social Housing and my work focuses on helping tenants keep a roof over their heads. They may need advise on money management or claiming certain benefits. In other wards, I provide 1-2-1 sessions.



NET-A-PORTER GROUP LTD

• Distribution Assistant

  • Jan 2012 - Present

  Quality Control checking on all merchandise.Dealing with Customer Returns.Bagging and Tagging Samples.Training and Mentoring New Starters when requested.Attending to Customer Requests and complaints when they arise.



London City Airport

• Terminal TeamLeader

  • Aug 2007 - Apr 2011

  Worked with Customers travelling through London City Airport to ensure their personal and property safety.Responsible for managing, coaching and developing Terminal Service Teams that helped the company in providing and ensuring the safety of over 5000 customers travelling through London City Airport on a daily basis.Providing input to the management to ensure that our services reflect the company vision,goals and objectives.Handle passenger complaints as and when they… Worked with Customers travelling through London City Airport to ensure their personal and property safety.Responsible for managing, coaching and developing Terminal Service Teams that helped the company in providing and ensuring the safety of over 5000 customers travelling through London City Airport on a daily basis.Providing input to the management to ensure that our services reflect the company vision,goals and objectives.Handle passenger complaints as and when they arose,either directly,by Telephone,Letter or through E-mails.Oversee Safety Evacuations and procedures to ensure minimal adverse effect on both Airside and Land side operation and the safety of the general public and staff.Respond to and follow up any security issues raised during operation.Monitor over 50 members of staff performance and address any issues that may rise.Responsible for the smooth running of the restricted zones and ensuring allocation of optimum resources.Producing and maintaing of the daily Shift Reports to the Head of Department.Monitoring and updating car parking, online ticketing and pricing for London City Airport.Liaising with the travelling public,regulatory bodies ( Police,Department for Transport,UK Border Agency,HM Customs,Emergency Services and the airlines. Show more Show less



Marks and Spencer

• Sales Advisor

  • Jan 2003 - Aug 2007

  Provided Support to the Sales team by ensuring all sales and service objectives were met.Responsible for Customer queries,problem solving and providing detailed information on the company's new products.Other duties included data input into the computer,event management and data profiling.Assisted in the development of new policies and procedures depending on the demography of our customer profile.Assisted in truing new Customer Service Assistants and… Provided Support to the Sales team by ensuring all sales and service objectives were met.Responsible for Customer queries,problem solving and providing detailed information on the company's new products.Other duties included data input into the computer,event management and data profiling.Assisted in the development of new policies and procedures depending on the demography of our customer profile.Assisted in truing new Customer Service Assistants and associates when requested .Preformed market research surveys on customer needs and requirements.Prepared Daily Sales reports for the team and the sales management team. Show more Show less