Ketlantshang Munoru

Entrepreneurship Officer at BA ISAGO University
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Contact Information
Location
Gaborone, Botswana, BW

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Experience

    • Botswana
    • Education Administration Programs
    • 1 - 100 Employee
    • Entrepreneurship Officer
      • Mar 2023 - Present

    • Entrepreneurship Officer
      • Mar 2023 - Present

    • Brazil
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Independent Distributor
      • Mar 2019 - Mar 2023
    • Botswana
    • Non-profit Organization Management
    • Coordinator at Sir Ketumile Masire Foundation
      • Jan 2015 - Mar 2023

      My responsibilities include leadership and strategic initiatives, resource mobilization, partner management and outreach. My responsibilities include leadership and strategic initiatives, resource mobilization, partner management and outreach.

    • Sales and Marketing Executive
      • Oct 2008 - Dec 2020

      *To achieve sales targets and expand the business. *Supervise event coordination, planning and delivery with overall responsibility in conjunction with other team members. *Respond to sales enquiries and process room bookings. *Contribute to the budgeting process. *Collaborate with other departments and operational staff to ensure high quality of event delivery. *To achieve sales targets and expand the business. *Supervise event coordination, planning and delivery with overall responsibility in conjunction with other team members. *Respond to sales enquiries and process room bookings. *Contribute to the budgeting process. *Collaborate with other departments and operational staff to ensure high quality of event delivery.

    • Sales and Marketing Executive
      • Oct 2018 - Mar 2019

    • Sales and Marketing Executive at BA ISAGO Events and Marketing
      • Jan 2018 - Oct 2018

    • Business Development Officer
      • Feb 2017 - Mar 2019
    • Sales and Marketing Executive
      • Oct 2018 - Oct 2018
    • Botswana
    • Telecommunications
    • 1 - 100 Employee
    • Call Center Agent
      • Aug 2010 - Feb 2012

      •Handle inbound calls from existing or new customers as speedily as possible, whilst still delivering quality service. •Minimize hand-offs and call backs by competing customer request at first contact wherever possible. •Analysing problems, recommend solution and, where necessary, escalate unresolved request and complaints to the team leader. •Complete all necessary data fields and log as many calls as possible in order to build up an accurate •Handle inbound calls from existing or new customers as speedily as possible, whilst still delivering quality service. •Minimize hand-offs and call backs by competing customer request at first contact wherever possible. •Analysing problems, recommend solution and, where necessary, escalate unresolved request and complaints to the team leader. •Complete all necessary data fields and log as many calls as possible in order to build up an accurate

Education

  • BA ISAGO University
    Risk Management, BCom Risk Management
    2000 - 2014
  • St Joseph's College
    High School, Risk Management
    2002 - 2003
  • Botswana Accountancy College
    Postgraduate Certificate, Enterprise Risk Management

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