Ketan (Ken) Patel

Supervisor- IT Service Delivery at City of Orlando
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Contact Information
us****@****om
(386) 825-5501
Location
Orlando, Florida, United States, US

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5.0

/5.0
/ Based on 2 ratings
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Carlos Javier Irizarry

As a CSSA have the privilege to work with Ketan @ COO. Ken is an extraordinary supervisor, outstanding leader and a role model who is extremely knowledgeable in so many different IT departments of the City. He makes everything seem simple, but it’s more than willing to take the time to teach others the processes and encourages others to learn as much as possible. He definitely knows the importance of knowledge transfer and cross-training to maintain a well-versed team. One thing that sets him apart from others is his IT Computer Operations \ Customer Service professionalism and the fact that he cares for his team. Ken has been very successful in his career due to his dedication, passion and positive attitude. I am very fortunate enough to work with him. You don't find many leaders with this type of work ethic these days. Thank you Ken for being another pillar of my professional career and one of the great ones on such short period of time. Honored to have you as Supervisor Ken!

Harish Gullapalli

Any organization would be lucky to have Ken as their manager.Ken is a brilliant and gifted Project Manager who really understands how to get the best out of people. Ken is knowledgeable, articulate, and a pleasure to work. As a leader, Ken earns my highest recommendation.

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Credentials

  • IT Information Library Foundations Certification (ITIL)
    AXELOS Global Best Practice V4
    Jan, 2020
    - Nov, 2024

Experience

    • United States
    • Government Administration
    • 700 & Above Employee
    • Supervisor- IT Service Delivery
      • Dec 2018 - Present

      Oversee, manage, and lead day-to-day technical operations, client services, and coordination for the IT Computer Operations Team that support Service Delivery/Help Desk/Telecom/Mobility Services/SCCM Desktop Administration, and End User Support for city staff! Oversee, manage, and lead day-to-day technical operations, client services, and coordination for the IT Computer Operations Team that support Service Delivery/Help Desk/Telecom/Mobility Services/SCCM Desktop Administration, and End User Support for city staff!

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