Experience

Injala Inc. (formerly Nourtek)

• Senior Client Success Executive

  • Sep 2020 - Present

  • Handling client quarries and complains threw call / email and need to resolve them at the earliest • Interact with Client to gather the initial product implementation including product implementation, training, customization and data migration requirements • Provide excellent Client service in a proactive, timely and efficient manner. • Co-ordinate with Technical team in case of infrastructure issues. • Co-ordinating with Quality/Development team for any issues OR implementation of new changes • Follow-ups and escalations for issue resolution with appropriate teams and authority Monitoring TAT, CSR • debugging the issue via interface basic SQL - to check audit and data extract purpose Show less



Pluto Travels India Pvt Ltd

• India
• Travel Arrangements
• 1 - 100 Employee

• Senior Sales Executive

  • Dec 2019 - Jun 2020

  • Preparing Datasheets, Presentation, Graphs & other reports. • Understanding the various databases used and maintained by the PMS team • Increasing business by attending corporate clients. • Escalate unresolved queries to concerned team or person • Generating & Evaluating daily, weekly, monthly & yearly reports. • Excel macros creation and debugging • Providing support to the Reporting Manager and CFO and assist in day to day functioning • Preparing Datasheets, Presentation, Graphs & other reports. • Understanding the various databases used and maintained by the PMS team • Increasing business by attending corporate clients. • Escalate unresolved queries to concerned team or person • Generating & Evaluating daily, weekly, monthly & yearly reports. • Excel macros creation and debugging • Providing support to the Reporting Manager and CFO and assist in day to day functioning



Make My Trip - India

• Sr executive

  • Sep 2017 - Dec 2019

  • Direct all operational aspects including distribution operations, customer service and sales. • Book Hotel / Flight / Holiday package according to client’s requirements. • Working for corporates tie-ups & handling mice group. • Plan, prepare and cost itineraries for clients • Take ownership of customers issues and follow problems through to resolution • Direct all operational aspects including distribution operations, customer service and sales. • Book Hotel / Flight / Holiday package according to client’s requirements. • Working for corporates tie-ups & handling mice group. • Plan, prepare and cost itineraries for clients • Take ownership of customers issues and follow problems through to resolution



SOTC Travel Services Pvt. Ltd.

• India
• Travel Arrangements

• Branch Incharge

  • Feb 2017 - Sep 2017

  • Handling admin related work example : Vendor Management Housekeeping, Guests Activities • Plan, prepare and cost itineraries for clients • Maintain business relations with travel agents • Visiting to corporates and working for close group and corporates • Book Hotel / Flight / Holiday package according to client’s requirements. • Using online vendors site like DOTW, Hotel beds, GTA, Luxury tours, Rail Europe • Meet goals and metrics. • Friendly with Amadeus - Global distribution system (Amadeus Basic) Show less



Motif, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Senior Executive

  • Feb 2015 - Feb 2017

  • Discuss client's requirements and provide advice on worldwide destinations, tours, accommodation and flights • Using online vendors site like DOTW, Hotel beds, GTA, Luxury tours, Rail Europe • Book Hotel / Flight / Holiday package according to client’s requirements. for holiday package. • Discuss client's requirements and provide advice on worldwide destinations, tours, accommodation and flights • Using online vendors site like DOTW, Hotel beds, GTA, Luxury tours, Rail Europe • Book Hotel / Flight / Holiday package according to client’s requirements. for holiday package.



ISRO

• Defense and Space Manufacturing
• 700 & Above Employee

• Maintenance Engineer

  • Jun 2012 - Jan 2015

  • Site supervision • Tendering & billing • Lookout Plumbing work • Maintenance of quarters • Site supervision • Tendering & billing • Lookout Plumbing work • Maintenance of quarters