Enterprise Account Executive (APAC)

• Apr 2022 - Present

◉. Communicating the value of commercetools to C-level executives and senior stakeholders ◉. MACH Alliance representative for APAC articulating the benefits of composable commerce ◉. Defining effective strategies on enterprise accounts that build trust and confidence ◉. Develop account plans to prospect, qualify & nurture opportunities from early stages ◉. Collaborate with internal and external stakeholders to create compelling client use cases ◉. Communicating the value of commercetools to C-level executives and senior stakeholders ◉. MACH Alliance representative for APAC articulating the benefits of composable commerce ◉. Defining effective strategies on enterprise accounts that build trust and confidence ◉. Develop account plans to prospect, qualify & nurture opportunities from early stages ◉. Collaborate with internal and external stakeholders to create compelling client use cases

Director Of Strategic Sales (Global)

• Aug 2021 - Apr 2022

Sales Director, ANZ

• Sep 2020 - Aug 2021

Interim VP of Sales (Global)

• Mar 2020 - Sep 2020

Global Head of Pre Sales

• Oct 2019 - Sep 2020

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: ◉. Selected to re-platform a retailer/manufacturer from SAP Hybris to SFCC ◉. Selected to re-platform a medical device organisation from Magento to SFCC ◉. Selected to build an integration with a technology vendor for Magento & Salesforce 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ◉. Defining win strategies and the sales engagement to create an inspiring sales cycle ◉. Creating compelling proof-of-concepts and walking customers through exciting… Show more 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: ◉. Selected to re-platform a retailer/manufacturer from SAP Hybris to SFCC ◉. Selected to re-platform a medical device organisation from Magento to SFCC ◉. Selected to build an integration with a technology vendor for Magento & Salesforce 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ◉. Defining win strategies and the sales engagement to create an inspiring sales cycle ◉. Creating compelling proof-of-concepts and walking customers through exciting demos ◉. Crafting engaging presentations to C-level, Directors and Heads of Department 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: ◉. Invited to join the Executive leadership and Senior Management team within 6 months ◉. Created transformational videos, demos and POCs to inspire customer centric experiences ◉. Set-up and ran regular pipeline calls with Salesforce, Adobe and technology vendors

Lead Solution Engineer (Pre Sales)

• May 2017 - Oct 2019

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: ◉. Selected to re-platform Revolution Beauty from a bespoke vendor to SF Commerce Cloud ◉. Selected to re-platform Travelex from a bespoke vendor to SF Commerce Cloud ◉. Selected to re-platform Halfords from IBM WebSphere to Salesforce Commerce Cloud 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ◉. Provide industry expertise and guidance to customers, partners and professionals ◉. Deliver presentations & demos to the Board, C-level execs and Digital… Show more 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: ◉. Selected to re-platform Revolution Beauty from a bespoke vendor to SF Commerce Cloud ◉. Selected to re-platform Travelex from a bespoke vendor to SF Commerce Cloud ◉. Selected to re-platform Halfords from IBM WebSphere to Salesforce Commerce Cloud 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ◉. Provide industry expertise and guidance to customers, partners and professionals ◉. Deliver presentations & demos to the Board, C-level execs and Digital teams ◉. Assist Account Executives in development of target account selling strategies 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: ◉. Voted MVP for Salesforce Commerce Cloud during induction bootcamp in the USA ◉. Presented a keynote at London World Tour and received 5 out of 5 in customer feedback ◉. Successfully introduced Commerce Cloud into the Financial Services vertical with Travelex Show less 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: ◉. Selected to re-platform Revolution Beauty from a bespoke vendor to SF Commerce Cloud ◉. Selected to re-platform Travelex from a bespoke vendor to SF Commerce Cloud ◉. Selected to re-platform Halfords from IBM WebSphere to Salesforce Commerce Cloud 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ◉. Provide industry expertise and guidance to customers, partners and professionals ◉. Deliver presentations & demos to the Board, C-level execs and Digital… Show more 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: ◉. Selected to re-platform Revolution Beauty from a bespoke vendor to SF Commerce Cloud ◉. Selected to re-platform Travelex from a bespoke vendor to SF Commerce Cloud ◉. Selected to re-platform Halfords from IBM WebSphere to Salesforce Commerce Cloud 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ◉. Provide industry expertise and guidance to customers, partners and professionals ◉. Deliver presentations & demos to the Board, C-level execs and Digital teams ◉. Assist Account Executives in development of target account selling strategies 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: ◉. Voted MVP for Salesforce Commerce Cloud during induction bootcamp in the USA ◉. Presented a keynote at London World Tour and received 5 out of 5 in customer feedback ◉. Successfully introduced Commerce Cloud into the Financial Services vertical with Travelex Show less

Commerce Solutions Professional (Pre Sales)

• Sep 2015 - May 2017

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: ◉. Selected to provide an Omni-Channel solution for SuperDry with IBM Sterling OMS ◉. Selected to provide Omni-Channel initiatives for Burberry with IBM Sterling OMS ◉. Selected to upgrade the Omni-Channel solution for John Lewis with IBM Sterling OMS 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ◉. Created and delivered engaging presentations to C-level for Enterprise customers ◉. Led in the preparation and delivery of customer proof of concepts on… Show more 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: ◉. Selected to provide an Omni-Channel solution for SuperDry with IBM Sterling OMS ◉. Selected to provide Omni-Channel initiatives for Burberry with IBM Sterling OMS ◉. Selected to upgrade the Omni-Channel solution for John Lewis with IBM Sterling OMS 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ◉. Created and delivered engaging presentations to C-level for Enterprise customers ◉. Led in the preparation and delivery of customer proof of concepts on IBM solutions ◉. Worked closely with the Sales team to establish ‘strategies-to-win’ 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: ◉. Secured the third largest SaaS deal for IBM across EMEA in the last quarter of 2016 ◉. Won the 'Ideation' blog for the Watson Customer Engagement business unit for UK/I ◉. Identified as a top contributor and enrolled into the IBM Global Sales School programme Show less 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: ◉. Selected to provide an Omni-Channel solution for SuperDry with IBM Sterling OMS ◉. Selected to provide Omni-Channel initiatives for Burberry with IBM Sterling OMS ◉. Selected to upgrade the Omni-Channel solution for John Lewis with IBM Sterling OMS 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ◉. Created and delivered engaging presentations to C-level for Enterprise customers ◉. Led in the preparation and delivery of customer proof of concepts on… Show more 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: ◉. Selected to provide an Omni-Channel solution for SuperDry with IBM Sterling OMS ◉. Selected to provide Omni-Channel initiatives for Burberry with IBM Sterling OMS ◉. Selected to upgrade the Omni-Channel solution for John Lewis with IBM Sterling OMS 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ◉. Created and delivered engaging presentations to C-level for Enterprise customers ◉. Led in the preparation and delivery of customer proof of concepts on IBM solutions ◉. Worked closely with the Sales team to establish ‘strategies-to-win’ 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: ◉. Secured the third largest SaaS deal for IBM across EMEA in the last quarter of 2016 ◉. Won the 'Ideation' blog for the Watson Customer Engagement business unit for UK/I ◉. Identified as a top contributor and enrolled into the IBM Global Sales School programme Show less

Senior Business Consultant

• Oct 2014 - Sep 2015

◉. Worked as part of a team to define the Omni-channel strategy for Tata Consulting Group ◉. Created a scoring mechanism to rank and define Omni-channel initiatives for customers ◉. Created a TCO model for customers to ascertain the actual investment of technology

Lead Business Analyst

• Sep 2013 - Oct 2014

◉. Launched new sites for Tempur, Bally, Jimmy Choo & Pret-A-Manger successfully ◉. Produced high level and detailed documentation for developers and architects to review ◉. Created user requirements in the form of user stories, prioritised by EPICs

Business Analyst (Web & Mobile)

• Jan 2013 - Sep 2013

◉. Carried out analysis and elicited requirements for Mobile Apps and enhancements to Websites ◉. Led workshops with succinct agendas to elicit clear requirements for team alignment ◉. Produced documentation as required for Business, Development and Testing teams

eCommerce Development Analyst

• Feb 2008 - Dec 2012

◉. Identified and implemented performance related improvements for the Websites and Apps ◉. Supported essential work-streams to deliver new functionality with minimal impact ◉. Managed capacity planning projects, resulting in 100% SLA over peak trading periods

Projects Team Leader

• Feb 2006 - Feb 2008

◉. Responsible to deliver internal infrastructure projects within Technical Services ◉. Worked with key stakeholders to create and prioritise roadmap initiatives ◉. Shared weekly project status reports with clear and concise updates

Technical Support Analyst

• Dec 2001 - Feb 2006

◉. Placed onto the Debenhams 'fast track' graduate programme ◉. Provided 1st and 2nd line technical support to 2500 customers across various offices ◉. Deputised for the Support Manager, responsible for a team of 12

Senior Sales Associate

• Sep 1996 - Sep 2000

◉. Built relationships with customers to upsell & cross-sell, driving up the AOV ◉. Top Fraser card opener in the UK by opening more than 100 accounts in one month ◉. Trained members of the team on the new POS system that was rolled out in the UK in 1997 ◉. Built relationships with customers to upsell & cross-sell, driving up the AOV ◉. Top Fraser card opener in the UK by opening more than 100 accounts in one month ◉. Trained members of the team on the new POS system that was rolled out in the UK in 1997