Experience

Deutsche Telekom Global Business Solutions Singapore Pte Ltd

• Network Provisioning Manager

  • Mar 2009 - Present

• Network Provisioning Manager

  • Mar 2009 - Present



T-Systems Singapore Pte Ltd

• Network Provisioning Manager

  • Mar 2009 - Mar 2009

  RESPONSIBILITIES: Customer orders management – communication with vendors partners in the region to define ordering processes and procedures, delivery of orders via online ordering systems and daily status orders checks while maintaining order status reports to end customers. Suppliers’ Analysis and Assessment – partners’ evaluation and selection of regional Telco providers and equipment suppliers where price negotiations of commercial contracts and service level are essential to its agreement. Solutions Management of Service Concepts – developing end-to-end managed services and implementing the service concept with partners in the region. Ensures end-to-end on-time delivery of voice and data products to wholesale and retail customers, efficient incident management, fault escalation, service quality analysis and reporting. Defining and implementing service levels with partners, formulating service level agreements, administration of SLA performance, tracking of trouble tickets and proactively taking necessary actions to ensure service commitment to customers, providing management reports on service performance and service quality of the partners. Managing projects in large customer deals and in the rollout of network nodes in the region. ACHIEVEMENTS: Exceeded NPM (Network Provisioning) team’s target for the past four years Specifically for the financial year ending 2013, exceeded the target by 19.21%, resulting in cost savings of about USD 1.03 million for Year 2013. Enabled various contract renewals of existing customers Negotiation of contract agreement with vendors. Of the above achievements mentioned, I contributed to one third of them. Below are the countries that fall under my responsibilities:- • Singapore • Australia • New Zealand • Malaysia • Thailand • Indonesia Show less


NDeutsche Telekom Global Business Solutions Singapore Pte Ltd
• Network Provisioning Manager

  • Mar 2009 - Mar 2009


StarHub

• Singapore
• Telecommunications
• 700 & Above Employee

• Account Manager (Wholesale)

  • Jun 2004 - Mar 2009

  RESPONSIBILITIES:Personally in charge of over 30 highly active accounts.Worked with Sales Director to develop sales strategy for the assigned wholesale accounts like BT (Singapore) Pte Ltd, MediaRing Ltd, Nexwave Telecoms Pte Ltd, etc.Developed and grew installed base of assigned wholesale accounts, recognize and pinpoint new wholesale opportunities.Achieved sales and revenue targets set for the team.Understood customers’ core business and tailor solutions to meet their requirements.Managed customers’ Request For Proposal (RFP) and customers’ contracts to successful conclusion.Worked as a team to ensure timely and quality involvement of technical, customer service, product and systems to meet wholesale customers’ requirements.Liaised with Data and International teams to ensure fulfillment of customers’ expectations and requirements.ACHIEVEMENTS:As part of a team which is made up of 7 account managers and 1 Sales Director, we had overachieved our target by about 15% continuously for the past 3 years and for the year ending 2007, we are close to exceeding the target by about 20%.Within the last 12 months, I increased my customer base by another 15 new accounts.Working very closely with the Company’s Risk Management Department, we managed to improve Account Receivable (AR) by 75%. Show less

• Project Manager (Wholesale)

  • Jun 2002 - May 2004

  RESPONSIBILITIES:Provided service management to clients by managing all work orders, responding to technical queries, handling fault escalation and performing regular service reviews.Allocated technical resources to the Sales Managers and helped set up meetings between them and the various work teams to plan and implement effective workflow process.Handled project management for selected International Wholesale customers and monitored StarHub Internal orders to completion.Participated in pre-sales negotiation with customers and the Sales force.Ensured smooth provisioning of selected orders.Oversaw and managed implementation of selected orders.Acted as on-call technical resource for the Sales force and the customer.ACHIEVEMENTS:Helping the Account Manager to service managed some major accounts (eg. Pacific Internet Ltd, SunPage Communications Pte Ltd) by providing pre-sales and post-sales supports.Successful acquisition, installation, and commissioning of new customers’ works order; there was a 30% percentage increase in production, from 20 works order a month to about 26 orders monthly.Ownership in the development of fault reporting and outages restoration between customers and internal stakes holder, so as to achieve better work flow and cut-down circuits down time. Show less

• Network Operations Centre Team Leader

  • Aug 1999 - May 2002

  RESPONSIBILITIES:Managed a team of seven (7) associate executives.Set the annual team targets.Interviewed and recruited new staff.Prepared training materials, conducted training and re-training for new and existing staff.Performed coaching to motivate staff and improve their work performance.Monitored staff performance and groomed potential Team Leaders.Day-to-day handling of operational issues.Handled difficult customers and resolved network outages.Conducted annual appraisal for the team.Prepared daily, weekly and monthly churn reports to the management for review of network performance Show less