Experience

Ankle & Foot Centers of America

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Service Representative

  • Aug 2021 - Present

  Private practice transitioned into a corporate healthcare setting due to the owner’s retirement. Surgical coordinator role dissolved and given new role as a PSR. Duties include data entry into EPIC, integrating all old paper records into EMR, insurance verification, collecting any monies owed for deductibles/ copays/coinsurances, scheduling appointments, etc., while maintaining a high level of care and compassion for patients. Private practice transitioned into a corporate healthcare setting due to the owner’s retirement. Surgical coordinator role dissolved and given new role as a PSR. Duties include data entry into EPIC, integrating all old paper records into EMR, insurance verification, collecting any monies owed for deductibles/ copays/coinsurances, scheduling appointments, etc., while maintaining a high level of care and compassion for patients.



ATLANTA FOOT AND ANKLE CENTER

• United States
• Medical Practices
• 1 - 100 Employee

• Surgical Coordinator and A/R Specialist

  • Nov 2015 - Jan 2023

  Hired as front office personnel. Worked multiple roles within this private practice, including patient facing and “behind-the-scenes”. Promoted to the role of surgical coordinator in 2017. Worked as the patient liaison between the physicians, surgical facilities, and insurance companies. Assisted the office manager with A/R. Responsible for reconciling all outstanding insurance claims. Required to consistently maintain a thorough attention to detail, staying up-to-date on proper ICD-10 billing guidelines, filling-in where needed throughout the office, and ensuring patient satisfaction.



Reynolds Lake Oconee

• United States
• Real Estate
• 200 - 300 Employee

• Bartender

  • Mar 2014 - Jul 2015

  Hired as a bartender and server at Reynolds Plantation in Greensboro, Ga. Along with acting as a senior bartender for the 18/older pool bar, tallied nightly receipts and kept accurate records for restocking merchandise. Responsible for all nightly closing procedures. This job required constant movement and multitasking while maintaining a positive attitude with customers and coworkers. Typically worked a 30 hour work week while maintaining a full time student status. Due to location this job required a minimum of 1.5 hour drive.