Kesia is a very caring person, who has customers' success as her topmost priority. For all intents and purposes, she is the Voice of the Customer in our company. She is very diligent when it comes to managing clients and she builds a great rapport with them. Her great achievement was keeping very low churn rate during the worrisome Covid19 months, which really shows her hard work and dedication to the clients and company. She'd be a great asset to any business looking to consolidate and improve customer retention.

I've worked with Kesia in the Service Delivery team for several years with varying degrees of direct collaboration and can say that it has been a fantastic experience. In her time at Claromentis, I have seen Kesia: - Envision, pitch and gain development resource for internal change efforts to create client-centric improvements to our internal processes. - Rework requirements of internal change projects in order to better align internal stakeholders with client needs. - Implement a client segmentation programme to identify clients that need more assistance. - Persistently follow up with important client-centric change even in the face of difficult stakeholders. Kesia is a rare gem of an individual who has a demonstrable ability to effect client-centric change in an environment full of technical stakeholders. She has always been the client voice in internal meetings and taken a leading role in ensuring that internal process changes represent added-value for our client experience. But, the main reason I wanted so badly to write this recommendation is that Kesia brings a love and warmth to the role that I believe is not easy to find. If the diversity and strength of her achievements do not yet have you convinced, then let me highly recommend Kesia as a person who genuinely exercises, lives and breathes our most important core value; Care. Mike

Kesia is a very caring person, who has customers' success as her topmost priority. For all intents and purposes, she is the Voice of the Customer in our company. She is very diligent when it comes to managing clients and she builds a great rapport with them. Her great achievement was keeping very low churn rate during the worrisome Covid19 months, which really shows her hard work and dedication to the clients and company. She'd be a great asset to any business looking to consolidate and improve customer retention.

I've worked with Kesia in the Service Delivery team for several years with varying degrees of direct collaboration and can say that it has been a fantastic experience. In her time at Claromentis, I have seen Kesia: - Envision, pitch and gain development resource for internal change efforts to create client-centric improvements to our internal processes. - Rework requirements of internal change projects in order to better align internal stakeholders with client needs. - Implement a client segmentation programme to identify clients that need more assistance. - Persistently follow up with important client-centric change even in the face of difficult stakeholders. Kesia is a rare gem of an individual who has a demonstrable ability to effect client-centric change in an environment full of technical stakeholders. She has always been the client voice in internal meetings and taken a leading role in ensuring that internal process changes represent added-value for our client experience. But, the main reason I wanted so badly to write this recommendation is that Kesia brings a love and warmth to the role that I believe is not easy to find. If the diversity and strength of her achievements do not yet have you convinced, then let me highly recommend Kesia as a person who genuinely exercises, lives and breathes our most important core value; Care. Mike

Kesia is a very caring person, who has customers' success as her topmost priority. For all intents and purposes, she is the Voice of the Customer in our company. She is very diligent when it comes to managing clients and she builds a great rapport with them. Her great achievement was keeping very low churn rate during the worrisome Covid19 months, which really shows her hard work and dedication to the clients and company. She'd be a great asset to any business looking to consolidate and improve customer retention.

I've worked with Kesia in the Service Delivery team for several years with varying degrees of direct collaboration and can say that it has been a fantastic experience. In her time at Claromentis, I have seen Kesia: - Envision, pitch and gain development resource for internal change efforts to create client-centric improvements to our internal processes. - Rework requirements of internal change projects in order to better align internal stakeholders with client needs. - Implement a client segmentation programme to identify clients that need more assistance. - Persistently follow up with important client-centric change even in the face of difficult stakeholders. Kesia is a rare gem of an individual who has a demonstrable ability to effect client-centric change in an environment full of technical stakeholders. She has always been the client voice in internal meetings and taken a leading role in ensuring that internal process changes represent added-value for our client experience. But, the main reason I wanted so badly to write this recommendation is that Kesia brings a love and warmth to the role that I believe is not easy to find. If the diversity and strength of her achievements do not yet have you convinced, then let me highly recommend Kesia as a person who genuinely exercises, lives and breathes our most important core value; Care. Mike