Experience

LegalShield/IDShield

• United States
• Legal Services
• 100 - 200 Employee

• Independent Sales Representative

  • Jan 2023 - Present



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Sales Representative

  • May 2022 - Mar 2023

   Manage over 30 calls per day promptly and effectively, focusing on one-call resolution while creating & assisting consumers with personal line insurance quotes.  Acting as a liaison between multiple departments including homeowners, claims, & billing.  Building a strong understanding of products & services offered to recommend to consumers.  Maintain & retain knowledge of updates on compliance & current state policies.  Focus on retaining consumers by overcoming objections to not purchasing a policy. Using active listening to create the best insurance package for them by resolving prior issues with other carriers.  Following up with consumers to finalize policies.  Cross-training in other departments to assist during high-call volume periods.  Multi-tasking between multiple systems to assist consumers and attend meetings.  Maintain & update employee licensing with any life changes. Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Customer Care Coordinator

  • Dec 2021 - May 2022

  • Manage and assist cardholders with credit card accounts. • Advocate for customers using proper probing techniques and company policies. • De-escalate calls and appropriately transfer supervisors when necessary. • Assist with online accounts to help cardholders reach accounts. • Handle fraud and dispute transactions by filing the correct forms. • Retain and maintain knowledge of updates on compliance as well as current compliance policies. • Manage and assist cardholders with credit card accounts. • Advocate for customers using proper probing techniques and company policies. • De-escalate calls and appropriately transfer supervisors when necessary. • Assist with online accounts to help cardholders reach accounts. • Handle fraud and dispute transactions by filing the correct forms. • Retain and maintain knowledge of updates on compliance as well as current compliance policies.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Account Relationship Manager

  • Oct 2020 - Oct 2021

  Provide amazing customer service through effective and timely resolution of various customer inquires and concerns. Build customer loyalty and value through effective account management, identify and provide offers for appropriate additional products, features, & services; collect past due balances. Meet department productivity and quality standards. Appropriately disburse adjustments and account credits in accordance with T-Mobile policy. Complete training requirements to learn new skills & processes, grow knowledge of systems, develop proficiency on company values & organizational requirements. Show less



Aflac Group Insurance

• Insurance
• 400 - 500 Employee

• Accounts Payable Specialist

  • May 2018 - Oct 2020

  Manage and charge expenses to accounts and cost centers and control petty cash spending. Verify vendor accounts, pay vendors and resolve purchase order, invoice or payment discrepancies. Issue purchase order amendments and stop payments. Monitor payroll expense claims, including salary advances and commission payments. Reconcile account transactions with the general ledger. Perform recordkeeping and prepare financial reports. Keep informed of regulatory requirements and best practices in accounting. Show less



Maximus

• United States
• Government Administration
• 700 & Above Employee

• Account Manager

  • Mar 2016 - Apr 2018

  Provide expectational customer service. Provide and maintain active listening and close attention to detail. Inform consumers of coverage options, detailed billing information, and subsidy assistance. Assist consumers with enrolling in healthcare coverage by completing applications using Healthcare.gov Assist consumers with enrolling in Medicaid and CHIP coverage for their families. Manage changes to consumer accounts due to life changing events, yearly reenrollment, cancellations, or changes in monthly subsidies. Multi-task and understand different systems to provide the best experience for consumers. Show less



Wireless Advocates

• United States
• Wireless Services
• 700 & Above Employee

• Retail Sales Representative

  • Feb 2014 - Mar 2016