Concierge/ Leasing Consultant

• Sep 2020 - Present

Concierge

• Nov 2005 - Present

As a Concierge at Morningside House of St. Charles, I provide clerical and administrative support to the Morningside House Marketing team. I am responsible for the clerical duties for the marketing/sales team include copying, faxing, typing, and or filing. I serve as a back up to the Direct or Marketing by taking inquiries, mailing information and coordinate tours for potential residents, families, or others to assure a smooth transition. I answer a multiple telephone line while maintaining confidentiality of resident’s information. As a Nursing Assistant at Morningside House of St. Charles, I completed numerous tasks. I provided personal care to residents that included bathing, skin care, oral hygiene, grooming, dressing, incontinence care, feeding as assigned according to resident’s information sheet and service plan. I provided general nursing care that included: vital signs, temperature, blood pressure, height, and weight as required. I answered all calls from residents to assist them regardless of assignments as well as assisted residents with needs according to Morningside House standards. I documented appropriate information in the daily log as required, as well as completed all other forms as necessary. Show less

Executive Directors Assistant

• Apr 2017 - Jan 2018

Case Manager

• Apr 2016 - Nov 2016

Crisis Intervention Advocate

• Sep 2015 - Apr 2016

As a Crisis Intervention Advocate at the YWCA Arden House, I respond to 24 hour hotline and conduct a lethality assessment. I assist callers in completing a comprehensive safety plan. I provide hospital accompaniments to victims of domestic violence and sexual assault at the local hospital(s) including on call availability. I convey intake information to callers and complete the intake process for residents. I complete reporting requirements including call logs, incident reports, statistical reports, and other task as requested. I conduct regular rounds of the shelter and proactively interact with residents. I ensure all shelter spaces are prepared to receive guests. I utilize the 45 day program and maintain appropriate (and detailed) case notes for each resident. I speak with community groups and partner organizations to educate others around the issues of domestic violence and sexual assault while ensuring awareness of the services the YWCA has to offer and how to access them. I develop and revise programmatic initiatives to best meet the needs of the residents being serviced. I take an active role in maintaining and improving the appearance of the shelter, program materials, and any other outputs utilized by participants, staff, volunteers and other interested parties. I provide regular onsite shelter support. I attend all staff meetings and trainings as scheduled. As a Case Manager I provide the initial orientation for residents. I familiarize residents with the 45 day program plan. I complete intake paperwork including establishing comprehensive file. I maintain comprehensive case notes for each resident including status of formalized goals and objectives. I connect residents with YWCA and community partner resources for healing and independence. I maintain appropriate boundaries with residents. I also maintain confidentiality per COMAR and agency guidelines. I enter date into an excel spreadsheet to help with completing grant paper work. Show less

Employment Specialist

• Jan 2015 - Apr 2015

I provide active case management services to an assigned client load. I provide client assessment; develop service plans, typically requiring the coordination of multiple community services. I monitor client progress. I counsel and guide clients in developing career and/or employment goals. I match job seeking clients and employers using a variety of professional job placement skills. I can participate in the interview process. I facilitate completion of paperwork. I conduct work site visits to employers to insure successful client placement. I provide retention services to ensure client success and employer satisfaction. I explore with the employer, clients, and other community resources regarding available alternatives for addressing client barrier client/employers and focusing on job retention. I mediate or problems solve client/employer issues. I advocate for and negotiate client performance plans. I facilitate disability and cultural awareness training with employers and site employees. I develop and foster professional relationships with employers, placement agencies, and temporary agencies to ensure consistent contact for job leads within the community. I maintain case files. I write detailed case notes including monthly progress reports, as well as complete a clinical coordination log every month. I track program/grant required statistics and summarize report forms. I perform related duties as assigned. Show less

Agent Assistant

• Oct 2008 - Jun 2013

I was responsible for maintaining offenders’ records, reports and biographical information. I managed the urinalysis lab while collecting offenders’ urinalysis and followed the chain of custody report, twice a week. I coordinated with Charles County District and Circuit criminal courts once weekly, to collect offenders statement of charges. I completed various administrative tasks, as needed. I answered a multiple telephone line, as well as transferred phone calls to the correct person. I received faxes while using the criminal justice information system to look up the assigned agent. I coordinated with and assisted approximately eighty offenders on a daily basis. I entered the daily arrest report into the case notes system each morning. I reviewed the offenders’ urinalysis results in Phamatech, Inc and entered the results into the case notes reporting system. I accessed the criminal justice information system (CJIS) to view offenders assign agent. I accessed the criminal justice system (CJIS) to complete record checks, for individuals being placed on parole or probation. I processed incoming U.S. postal mail, as well as in coming court house mail. I processed, weighed and stamped outgoing mail. I wrote informative reports to the court house to make them aware of the offenders’ compliance or noncompliance to their probation order. I wrote new arrest reports to the courts to inform them of a new arrest, of an offender. I assisted the Pre-parole investigator with conducting interviews with inmates at the Charles County detention center, located in LaPlata, Maryland. Show less