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Technical Operations Supervisor at RICOTECK Limited- Claim this Profile
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English Full professional proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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CompTIA A+
TestOut CorporationFeb, 2021- Oct, 2024
Experience
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RICOTECK Limited
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Trinidad and Tobago
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Operations Supervisor
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Feb 2021 - Present
- Ensure strategic and operational information, reports and metrics are available to share with others in the business as and when required i.e., product damages, stock variances.- Supervise and coordinate activities and resources to ensure the accurate receiving and systemized storage of products.- Coordinate the receiving, securing and storage products to prevent damages.- Assist to develop and implement flexible solutions to aid business efficiency, drive process improvements and add value.- Ensure health and safety protocols are adhered to- Manage and direct team through sound personnel practices. - Investigate and implement system enhancement initiatives.- Utilize engineering knowledge and experience to analyze and repair equipment failures. - Foster positive working relationships through effective conflict management and by following the terms and conditions. - Utilize the CMMS (computerized maintenance management system) to effectively schedule and complete jobs in an efficient manner.- Participate in achieving production plan by good performance level of operational machinery and support production units in waste reduction to ensure clean maintenance areas.- Ensure that maintenance work orders and assignments are completed in a satisfactory and an efficient manner including the establishment of daily, weekly, and monthly goals.- Ensure effective communication with other departments.- Ensure the availability and serviceability of required equipment and materials to ensure smooth functioning of production lines.
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Junior Solutions Engineer
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Sep 2019 - Feb 2021
- Meeting with clients to discuss their hardware and software needs.- Assist with sales strategies to create customized solutions.- Assist in the Drafting and delivering presentations on targeted products.- Assist in the design and installation of customized software and hardware solutions forthe customer.- Testing the performance of the installed system and fixing bugs.- Providing post-installation follow-ups.- Support the operations team with all technical related queries.- Act as front-line support, ensuring all support tickets are proactively managed throughout their lifecycle, and regularly updated with active client communications- Resolve first line support issues and where necessary liaise with clients, internalcustomers, and support partners to resolve first line support issues- Escalate issues, as needed, to Senior Systems Engineer- Update and maintain knowledge bases- Produce and document support data required for service reports- Be part of an occasional out-of-hours on call arrangement when it is invoked- Support all our multidisciplinary services and solutions as needed- Assist with the support and monitoring of all cloud infrastructures, network infrastructuresand maintenance of high availability through proactive measures, advancedtroubleshooting, and proactive administration- Deploy software and changes to clients systems during out of hours change windows
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Systems Engineering Apprentice
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Sep 2018 - Sep 2019
Duties and Responsibilities -Assist in providing day-to-day operational support for server, storage or network infrastructures.- Build, patch, test (check for compatibility issues, conducts QA) and deploy systems and platforms meeting clients’ needs and specifications.- Implement changes to infrastructure with the goal of enhancing performance.- Assist with storage and server data backup, data migration and disaster recovery operations.- Assist with software and operating system upgrades and track system licensing.- Assist with configuring security settings or access permissions for groups and individuals.- Provide technical support (help desk) to users by troubleshooting problems related to network or platform performance.- Document procedures and troubleshoot procedures related to systems/networks software and hardware.- Maintain office and/or production software, adjunct support and/or utility software, i.e. Virus malware protection, office application suites and/or application software.
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Innovative Power Systems Ltd
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Trinidad and Tobago
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Facilities Services
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1 - 100 Employee
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Electrical Trainee
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Jul 2013 - Aug 2013
- Assisted in Preventative Maintenance of Products such as Generators, UPS supplies, Fuel Cell, TVSS, Power Distribution Units, DC Battery System Installation and Maintenance- Observed and Learned varying aspects of Preventative Maintenance of Products- Worked directly with Technicians in the installation, commissioning and onsite repairs - Assisted in Preventative Maintenance of Products such as Generators, UPS supplies, Fuel Cell, TVSS, Power Distribution Units, DC Battery System Installation and Maintenance- Observed and Learned varying aspects of Preventative Maintenance of Products- Worked directly with Technicians in the installation, commissioning and onsite repairs
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Vehicle Maintainance & Rentals
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Jul 2010 - Feb 2013
The rental of cars, jeeps and mini vans, together with the many other facets of operating an auto rental hire service on Tobago, has proven challenging but enjoyable. Our passion, dedication and love for people, plus the satisfaction we gain from providing great service to people, have propelled us throughout the years. We certainly enjoy serving the people and meeting and greeting visitors as they arrive and providing enquirers and our customers with reasonable, good, friendly and excellent service.
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Education
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2013 - 2017
The University of Trinidad and Tobago
Bachelor of Applied Science (B.A.Sc.), Design and Manufacturing Engineering -
2011 - 2013
The University of Trinidad and Tobago
National Engineering Technician Diploma, Electrical and Electronics Engineering (Magna Cum Laude) -
2003 - 2008
Signal Hill Secondary Comprehensive
Community
