Experience

Corporate Concierge Services

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Manager

  • Jan 2000 - Present

  • Managed annual retention budget of $150K for 200+ nonresidential tenants • Coordinated annual and semi annual cross-functional events strengthening internal partnerships • Maintained “Critical Dates” reporting for tenant anniversaries, rent-increases, and leases • Implemented programs to address tenant satisfaction and managed tenant requests • Cultivated relationships with residential and nonresidential tenants generating high success rates • Managed an office budget of $80K per year • Oversaw over 40+ building vender contracts • Created and provided invoices to 100+ tenant accounts with a 99% success rate • Coordinated all tenant move-ins and move-outs including furniture delivery and pick-up • Organized Fire & Life Safety procedures that training 100+ tenants to building protocols • Updated and maintained all office operation procedure manual • Oversaw building and tenant alterations and effectively managed project's full scope • Maintained security access control system for 2,500+ employees • Created Incident Reports and executed incident reports amongst staff • Oversaw Security and Maintenance staff and conducted weekly inspections