Advisor

• Mar 2020 - Present

Senior Manager - Demand, Change and Release Management

• Oct 2011 - Present

I play a pivotal role in the Technology Services and Business Transformation team for this organisation providing health insurance in Saudi Arabia, overseeing 4 teams with 15 direct reports for this leading (#1) health sector organisation with 3.7M members and 42% market share. In the role, I manage large teams of project managers and subject matter experts working with business units on IT requirements, with overall responsibility for all aspects of project, demand and change management, as well as software quality and release management. One of many key projects includes HRM (Health Risk Management and Fraud Patterning), a first of its kind project for Bupa Global, which introduced an automated, unified policy/medical decision between the Pre-Approval and Claim approval process. A key achievement was securing the ‘Bupa Arabia Service Passion Role Model – CEO Award’ in 2015 for strong team leadership and the fostering of relationships with other departments and internal clients. Show less

Project Manager - Enterprise IT Operations

• Apr 2007 - Mar 2011

EITO (Enterprise IT Operation) has several functional units such as infrastructure, application support and PMO.In the role, I effectively led a team of 18 IT professionals and ensured the delivery of within time, on budget and high quality projects, with duties ranging from project planning, stakeholder engagement, communication, capacity planning, monitoring and control.Key projects included Enterprise Project Management, where I acquired and implemented the Primavera Tool for the SAMBA enterprise IT service environment, within only 5 months and at a cost of 1.6M SAR. I also developed an Intranet portal, SAMBA-NE, to facilitate employee use of self service functions, notification, event calendars and collaboration, within 3 months and with 5 resources, amongst other projects. Show less

Project Manager - Technology Services Division

• May 2004 - Mar 2007

I implemented key projects that included centralisation of SQL server DBs, Project Collaboration tool and interfaces with Primavera PM Module, as well as established a One Command Centre and a Security Operations Centre.

Team Leader, IT Application Development

• May 2000 - Apr 2004

In this position, I developed a broad range of useful applications for internal clients, with key projects including a Recruitment, Training & Career Planning System for the largest public manufacturing company in Saudi Arabia. In this position, I developed a broad range of useful applications for internal clients, with key projects including a Recruitment, Training & Career Planning System for the largest public manufacturing company in Saudi Arabia.

System Analyst/Programmer

• Apr 1997 - Apr 2000