Experience

Move This World

• United States
• E-Learning Providers
• 1 - 100 Employee

• Program Manager

  • Jul 2022 - Present

  * Facilitate the onboarding and implementation of Move This World’s social-emotional learning program. * Facilitate Move This World’s professional development programs for educators and leaders * Evaluate individual school needs and develop implementation plans that will ensure Move This World’s success alongside other social-emotional learning or behavior management initiatives. * Provide ongoing support to teachers and school leaders via monthly check-in calls and email communication. Responds to questions/requests and share Move This World updates. * Monitor teacher engagement and take necessary action to increase engagement. * Advocate and communicate the needs of our school leaders and teachers to the rest of the organization. Work within Move This World to resolve technical issues and challenges. * Gather feedback on Move This World’s program from teachers and school leaders in order to identify opportunities to improve client experience and Move This World’s products. * Assist in the ongoing development of professional development materials for school leaders and teachers. * Maintain an understanding of social-emotional learning, emotional well-being, and education technology industries. * Facilitate Office Wellness Workshops and Move This Day Company Sessions Show less



Stride Learning Solutions

• United States
• E-Learning Providers
• 1 - 100 Employee

• Senior Client Success Manager

  • Sep 2020 - Jul 2022

  • Manage a book of business totaling 6 million in ARR.• Grow and mentor seven team members to meet department KPIs and ensure overall success with their book of business.• Responsible for 98% growth revenue retention of my book of business in 2021.• Provided strategic solutions based on client needs for upselling and expansions which resulted in an additional 500k in ARR for 2021.• Served as the primary point of contact for my book of business from the close of the sale to renewal.• Partner with decision-makers and champions for constant optimization to maximize ROI and show the value of the platform.• Accurately Identify the health of my book of business and put value-add actions in place to mitigate potential at-risk customers. Show less

• Client Services Manager - K12 Learning Solutions

  • Aug 2017 - Sep 2020

  * Responsible for Growth and Retention* Account Management* Provide Support for Customer for the Duration of the Contractual Agreement * Partner with Client to Optimize Program Usage * Provide Daily Customer Support * Engage Client in Online Learning * Identify Program Expansion Opportunities* Follow Up Throughout School Year to Maximize Program Utilization2018 Client Success Manager Rookie of the Year2018 Client Success Manager with the Highest Renewal Rate (112%) Show less

• Manager, School Operations

  • Jul 2016 - Aug 2017

  Skilled in developing a high-performing team of 10 and collaborating cross-functionally to implement business initiatives, improve workflow efficiency, and build strategic alliancesRise to the challenge of changing business needs, conditions, and work responsibilities with determination and an open mindCollaborate as necessary with Sales, Account Management, Support and other key stakeholders, to gain knowledge that will ensure client support needs are metProvide troubleshooting and solutions in a timely manner to basic issues by listening to and anticipating customer feedback, along with using internal databases and standard operating procedures; more complex issues referred upwardUtilize product and process knowledge to determine best approach to meet defined client operational support needs; staying current on any new product enhancements Show less

• Customer Support Specialist

  • Aug 2012 - Jul 2016

  Processed new account creation and enrollment requestsAssisted with activities related to course access, section creation, enrollments, and system set-upFacilitate access requests for customers and internal K12 staff for all supported systemsCollaborate as necessary with Sales, Account Management, Support, and other key stakeholders, to gain knowledge that will ensure client support needs are metProvide troubleshooting and solutions in a timely manner to fundamental issues using internal databases and standard operating procedures; more complex issues referred upwardUtilize product and process knowledge to determine the best approach to meet defined client operational support needs; staying current on any new product enhancementsProvide support and assistance to all operations teams and end users as needed with an 85% satisfaction ratingWork with districts and families as needed to ensure a positive product experienceContribute to the integrity, confidentiality, and security of all student records per policy Show less