Experience

ProPharma

• United States
• Business Consulting and Services
• 700 & Above Employee

• Medical Information Specialist

  • Jan 2019 - Present

  Fort Washington, Pennsylvania Fully functional member of the Medical Information Contact Center team with expertise in drug adverse event and product quality complaint reporting.



Ashfield, part of UDG Healthcare (now Inizio)

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Manager of Project Training, Contact Center Operations

  • Dec 2016 - Nov 2018

  Fort Washington, Pennsylvania Assisted with client-specific QA initiatives including training, maintenance of SOPs, audit preparation, and analysis of performance.

• Licensed Team Lead

  • Dec 2014 - Dec 2016

  Ivyland, Pennsylvania Supported the supervision of the Call Center staff to ensure prompt and accurate response to customer contacts via all communication channels.

• Licensed Healthcare Communicator

  • Aug 2013 - Dec 2014

  Ivyland, Pennsylvania Represented clients on a variety of medical projects via inbound/outbound telecommunication. Provided drug/medical device product information.



Jefferson Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Charge Registered Nurse

  • Mar 2008 - May 2012

  Philadelphia, Pennsylvania Supervised 14 staff nurses for a 48 bed medical telemetry unit and 7 bed ER flex unit. Lead Rapid Response team in revival of patients whose hemodynamics were were incompatible with life. Reduce HIPPA violations by documenting patient information in an accurate and confidential manner. Enhance clinical knowledge and competency of staff by mentoring and training new graduates.

• Staff Registered Nurse

  • Jun 2005 - Mar 2008

  Philadelphia, Pennsylvania Interpret arrhythmias and swiftly initiate advanced cardiac life support to reduce hospital mortality rate. Collect specimens and analyzed laboratory values prior to administration of intravenous medications, as well as chemotherapy and blood products. Initiate and maintain open communication between patients, families, and healthcare professionals.