Product Engineer

• Jun 2021 - Present

Customer Support Engineer

• Oct 2005 - Mar 2021

Install Commvault software on UNIX & database clients. Assist customers in performing backups & restores using Commvault software. Interact through phone, email, & remote assistance with customers to solve their issues. Troubleshoot network connectivity, name resolution and performance issues with computers running Commvault software. Perform disk performance tests against filesystem paths using Commvault tools. Recreate customer issues in our in-house labs. Maintain personal ticket queue, keeping customers updated regularly. Contribute writing Knowledge Base (KB) articles. Provided 24x7 on-call coverage. Basic knowledge of Oracle, MySQL, DB2, Postgresql, & Informix.

Unix Administrator

• Sep 2004 - Sep 2007

Perform AIX OS/ISCP software installations and upgrades on test/production RS/6000, pSeries, & Blade environments. Perform firmware/microcode upgrades. Perform Blade configuration using IBM Management Module. Assign disk space to servers using IBM Storage Manager. Perform system configuration using AIX SMIT utility. Perform system & database backups and restores. Create and modify existing UNIX shell scripts. Troubleshoot software & hardware problems. Attach peripheral devices to servers. Provide 24x7 on-call coverage for test & production systems. Perform login administration.

Unix Administrator

• Jul 1999 - May 2002

Provide 24x7 coverage for production systems. Setup login ids for several users on AIX boxes using SMIT utility. Create and modify UNIX shell scripts to help in system monitoring and application problems. Troubleshoot application and system problems. Perform file and directory restores using Tivoli Storage Manager. Perform software installations and upgrades using AIX SMIT utility. Setup gui user ids in Oracle databases using SQL. Update administration guides. Open trouble tickets for customers.