Experience

Adjacent Digital (South Africa)

• South Africa
• Information Technology & Services
• 1 - 100 Employee

• Client Relationship Manager

  • Mar 2023 - Present

  Managing clients and third party intermediaries. Managing clients and third party intermediaries.



Lead Sure South Africa

• South Africa
• IT Services and IT Consulting

• Client Representative

  • Mar 2023 - Present

  Representing LeadSure S.A., the preferred reseller of Adjacent Digital services, at client and buyer level. Representing LeadSure S.A., the preferred reseller of Adjacent Digital services, at client and buyer level.



Aegis Global

• India
• IT Services and IT Consulting
• 700 & Above Employee

• • Nov 2013 - May 2017

  ➢ Be professional and courteous to all clients by meeting all quality standards.➢ Ensure quality and compliance standards achieved as set out by FAIS➢ Liaising with the finance department (AIG head office) regarding refunds and debitsfor policies.➢ Track and record all processed inbound sales➢ Ensure all delegated targets are met and exceeded➢ Ensure quality and compliance through FAIS are met➢ Work without supervision➢ Discipline➢ Work under pressure➢ Excellent listening skills➢ Computer literate – MS Office➢ Ensure all written communication to the client is of acceptable standards➢ Cancellations and refunds of policies➢ Issuing of large group Travel Insurance➢ Accurately issues travel insurance policy endorsements and policy extensions toclients➢ To answer admin/query related calls➢ Reset travel agent passwords Show less

• • Aug 2010 - Oct 2013

  ➢ Answering a minimum of 25 calls per day whilst replying to generalenquiries toclients on e-mail which has a 24hr turnaround time.➢ All calls should be answered within 20secs to maintain SLA.➢ Pass all relevant company tests with a minimum of 90% pass rate.Only onerewrite of test will be allowed if test is failed the first time.➢ Listening to voicemails left by clients and returning their calls within 24hrs.➢ Assist in posting policy documents to clients.➢ Assist clients with amendments, general enquires, embassy letters for their travel.➢ Liaising with the finance department (Standard bank, Diners Club)regardingrefunds and debits for policies.➢ Assist banks (Standard bank, Nedbank, Diners Club & AmericanExpress)with clients who want to enquire more about travelinsurance➢ AIG portal assessment should be above 85% on all calls answered.➢ Paying careful attention to detail➢ Excellent communication skills➢ Maintaining a friendly environment and workplace as a team member.➢ Assisting agents when help is required.➢ Attend all training when there is development in the workplace. Show less



DNA Telesales (AIG Travel Insurance)

• Randburg

• Verification / QA Consultant

  • Jan 2010 - Jul 2010

  ➢ Verify Calls ➢ Verify a minimum of 25 calls per day ➢ Coaching and call evaluations when required to do so ➢ Rectify all capturing errors once call is verified ➢ Identify all Risk and Fraud problems on calls ➢ Escalate all problems timeously to Supervisor ➢ Pend calls according to Risk and Fraud document ➢ Verify calls within 48 hours of sale date ➢ Chartis portal assessment when required to do so. Minimum requirement is 4 submissions per call centre per agent per month on sales and non-sale calls ➢ Keep a file on workstation with all updated product/QA documents ➢ Pass all relevant company tests with a minimum of 90% pass rate. Only onerewrite of test will be allowed if test is failed the first time. ➢ Translate any work-related documents on request ➢ Required to work additional hours when required if campaigns are not up to date/KPA’s/targets are not achieved. Show less