Head of Delivery and Senior Project Manager

• Jul 2019 - Present

Head Of Project Management

• Nov 2018 - Jul 2019

Leading the London PMO, I am a keen advocate of process development and continual improvement in delivery. I line-manage a number of mid-weight to senior project managers and monitor and report on KPIs for the entire portfolio (profitability, delivery timelines, overall project quality, revenue recognition and use of PMO processes). I partner with Account Management and Client Services teams to define delivery approaches and estimates for new business opportunities and facilitate handover of new work to the PMO delivery teams.In parallel, I am involved in project delivery, acting as Senior Project Manager on large key accounts and carry out strategic planning for clients and engage stakeholders at a senior level.Key responsibilities:• Portfolio revenue recognition and forecasting • Mentoring and developing a team of closely-knit and motivated project managers• Setting personal performance review targets and development plans • Identifying new digital opportunities, client account development and strategic planning • Producing and acting as sign off point for key project documentation (Statements of Work, quotations, specifications etc.)• Continual performance monitoring, risk identification and mitigation, team leadership and efficient reporting• Shaping and reinforcing PMO tools and processes • Engaging with customers as a business leader and serving as point of escalation

Senior Digital Project Manager

• Oct 2016 - Nov 2018

At Reading Room, I have been able to extend my digital portfolio working with complex CMS systems across multiple technologies and a range of clients, including large public sector/government, nonprofits as well as sports industry clients. With a focus on iterative or full agile project delivery, I’ve worked with technology agnostic, interdisciplinary delivery teams and client-side product owners on a daily basis. As part of an integrated project team, I have been involved in new business proposals and pitches and identifying new business opportunities. Additionally, I was a line-manager to other project managers and responsible for setting performance review targets and development.Key responsibilities:• Delivering multiple work-streams across various clients simultaneously• Line-management of project managers from the PMO• Creating realistic and achievable project plans, monitoring project progress and risk • Resource reconciliation and profitability reporting to monitor forecast revenue• Agile project delivery: closely working with product owner and delivery teams, facilitating backlog grooming, sprint planning, retrospectives and show-and-tells• Developing service delivery plans and product roadmaps, such as defining scope for GDS Alpha and Beta phases or MVP• Leading workshops and discovery sessions, eliciting client needs and engaging with senior stakeholders and translating requirements into user stories or personas• Creating project documentation such as functional specifications and user/CMS guides

Senior Digital Project Manager

• Oct 2015 - Sep 2016

In my role as senior e-commerce project manager at Redbox Digital I have managed highly commended Magento 1 and 2 projects through their entire life cycle, from inception and technical discovery, to design and build, UAT, launch and post launch support and was actively involved in leading client show-and-tells, project workshops and discovery sessions.I have demonstrated strong delivery skills of large-scale enterprise level projects, launching national and international web shops, an omni-channel application and multi-site B2B projects and coordinated diverse and often remote teams across various locations.Key Responsibilities:• Planning and managing projects using Jira and Confluence • Sprint planning with project stakeholders and project prioritisation• Producing timing, costing and scoping documentation and briefs• Producing project status/progress reports• Planning resource allocation and monitoring profitability and budgets• Managing diverse project teams including teams based in remote locations• Attending client and stakeholder meetings and show-and-tells. Leading project workshops and discovery sessions.

Digital Project Manager

• Oct 2013 - Oct 2015

MarketCast

• Aug 2013 - Oct 2013

In this temporary role I was responsible for translating and coding market data derived from the German entertainment audience, analysing qualitative and quantitative information to support and review clients’ brand health and marketing strategies. In this temporary role I was responsible for translating and coding market data derived from the German entertainment audience, analysing qualitative and quantitative information to support and review clients’ brand health and marketing strategies.

Lecturer (HPL) in (digital) Media

• Sep 2012 - Aug 2013

Lecturer, seminar tutor and BA dissertation supervisor in the Media and Performing Arts Department, teaching Media, Cultural Studies and Communications.

PhD/Graduate Researcher (digital) Media

• Sep 2011 - Jan 2013

Carried out independent research in the field of Media and Cultural Studies, funded by the Arts and Humanities Research Council (AHRC) which enabled me to gain extensive experience in quantitative and qualitative research and in-depth knowledge of visual culture, media semiotics and wider cultural processes.

Translator and English Tutor

• Jan 2010 - Mar 2011

Worked as translator offering commercial translation services and English tutor. Continued to pursue my keen interest in media research; wrote and presented a research paper at Columbia University (NYC) in April 2011. Worked as translator offering commercial translation services and English tutor. Continued to pursue my keen interest in media research; wrote and presented a research paper at Columbia University (NYC) in April 2011.

Cash Office Administrator

• Sep 2004 - Sep 2006

I worked in a busy office environment, assisting the managerial team in a range of tasks, including cashing-up and banking. I was also responsible for dealing with incoming/outgoing invoices, drafting sales reports and preparing for month and year end accounts. I worked in a busy office environment, assisting the managerial team in a range of tasks, including cashing-up and banking. I was also responsible for dealing with incoming/outgoing invoices, drafting sales reports and preparing for month and year end accounts.

PA

• Feb 2004 - Aug 2004

As a PA and Office Assistant I was responsible for a range of office tasks, but also assisted with the creation of educational material and presentation media for use in educational institutions. As a PA and Office Assistant I was responsible for a range of office tasks, but also assisted with the creation of educational material and presentation media for use in educational institutions.

Administrative Assistant

• Apr 2003 - Jun 2003

Working in the administrative office, I assisted with numerous office and customer service tasks, such as filing paperwork, dealing with correspondence and replying to telephone and written enquiries. Working in the administrative office, I assisted with numerous office and customer service tasks, such as filing paperwork, dealing with correspondence and replying to telephone and written enquiries.