Kerry-Ann Richards
Programme Coordinator (Acting) at HEART/NSTA Trust- Claim this Profile
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English Full professional proficiency
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Bio
Sheldon Seymour
Ms. Kerry Ann Richards is a food and beverage and retail professional with vast experience. She is dedicated to providing excellent customer service while acheiving organizational goals.
Sheldon Seymour
Ms. Kerry Ann Richards is a food and beverage and retail professional with vast experience. She is dedicated to providing excellent customer service while acheiving organizational goals.
Sheldon Seymour
Ms. Kerry Ann Richards is a food and beverage and retail professional with vast experience. She is dedicated to providing excellent customer service while acheiving organizational goals.
Sheldon Seymour
Ms. Kerry Ann Richards is a food and beverage and retail professional with vast experience. She is dedicated to providing excellent customer service while acheiving organizational goals.
Credentials
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Designing and Facilitating Online Teaching
Minstry of Education Youth and Information (MOEY) -
ServSafe Manager
National Restaurant Association
Experience
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HEART/NSTA Trust
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Jamaica
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Education Administration Programs
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1 - 100 Employee
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Programme Coordinator (Acting)
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Jan 2023 - Present
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Instructor |Lluidas Vale|
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Apr 2022 - Present
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HDSE Officer (Acting)
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Dec 2022 - Jan 2023
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Instructor |Old Harbour|
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Dec 2021 - Jan 2023
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Self Employed
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Real Estate
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1 - 100 Employee
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Facilitator| Trainer|Consultant
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Aug 2019 - Present
Providing specialist support to individuals and companies Providing specialist support to individuals and companies
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Mico University College
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1 - 100 Employee
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Postgraduate Student
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Nov 2019 - Jul 2021
Diploma in Teaching Diploma in Teaching
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Relief Manager
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Jan 2017 - Apr 2019
▪ Actively recruited talent by selecting, hiring store associates and facilitated in store new hire orientation ▪ Compiled feedback lists and provided recommendations to store manager and formulate plan(s) to overcome challenges ▪ Oversaw the customer and employee experience – while maintain a safe and positive environment ▪ Guided the sales process by ensuring product availability ▪ Actively recruited talent by selecting, hiring store associates and facilitated in store new hire orientation ▪ Compiled feedback lists and provided recommendations to store manager and formulate plan(s) to overcome challenges ▪ Oversaw the customer and employee experience – while maintain a safe and positive environment ▪ Guided the sales process by ensuring product availability
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Department Manager for Prepared Foods
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Jul 2015 - Jun 2016
▪ Hired to play key role in newly created kitchen team: drove entire process to plan, train and execute prepared products and services ▪ Offered skilled collaborate efforts to Regional Manager, Human Resources, International Partners to identify and mitigate challenges ▪ Coached and cross-trained team members and department leads ▪ Established company standards to ensure consistency and quality of products and services ▪ Optimized inventory by monitoring for product shortages and efficient service usage
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La Place Restaurants
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Netherlands
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Restaurants
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400 - 500 Employee
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Manager in Training
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Jul 2015 - Aug 2015
▪ Trained with managers in food preparation, ordering, merchandising, operations and customer service in preparation for the launch of bfresh Market ▪ Trained with managers in food preparation, ordering, merchandising, operations and customer service in preparation for the launch of bfresh Market
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Intern
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Oct 2014 - Dec 2014
▪ Upgraded and maintained the Massachusetts Sports Facility guide website and tourism industry database. Generated sporting bids and designed marketing and promotional materials ▪ Upgraded and maintained the Massachusetts Sports Facility guide website and tourism industry database. Generated sporting bids and designed marketing and promotional materials
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Lasell College
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United States
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Events Services
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Graduate Student Assistant
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Aug 2013 - May 2014
Worked in the Student Counseling Center as an Office Aid Worked in the Student Counseling Center as an Office Aid
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Knutsford Court Hotel
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Jamaica
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Hospitality
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1 - 100 Employee
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Banquet Coordinator
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Aug 2012 - Aug 2013
▪ Oversaw all banqueting activities – including ambiance, décor and service delivery ▪ Established and maintained vendor and client relationships, with a 90% retention rate for all new clientele ▪ Generated responses and proposal for clients ▪ Improved and implemented inventory control checks and rotation while assuming the responsibility for banquet facilities: cleanliness, repairs and maintenance ▪ Oversaw all banqueting activities – including ambiance, décor and service delivery ▪ Established and maintained vendor and client relationships, with a 90% retention rate for all new clientele ▪ Generated responses and proposal for clients ▪ Improved and implemented inventory control checks and rotation while assuming the responsibility for banquet facilities: cleanliness, repairs and maintenance
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Shop Manager
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Jul 2009 - Mar 2012
▪ Guided the execution of international policies and procedures to maintain company standards while providing exceptional customer service ▪ Generated and analysed financial performance and business profitability ▪ Improved and achieved 90% of sales target for promotions ▪ Motivated, recruited, hired and trained employees and strengthened interpersonal relationships between employees and employers and reduced turnover by 80% ▪ Guided the execution of international policies and procedures to maintain company standards while providing exceptional customer service ▪ Generated and analysed financial performance and business profitability ▪ Improved and achieved 90% of sales target for promotions ▪ Motivated, recruited, hired and trained employees and strengthened interpersonal relationships between employees and employers and reduced turnover by 80%
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Sandals Resorts
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Jamaica
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Hospitality
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700 & Above Employee
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F&B Trainee Manager
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Sep 2007 - Feb 2008
Enrolled in a training program, which involved rotating through all departments; its main objective was to understand the correlation between non-food and beverage departments and food and beverage. In addition to being responsible for the sales, inventory and stocking for the Manager’s Wine list program which was a revenue-generating outlet for the property. Enrolled in a training program, which involved rotating through all departments; its main objective was to understand the correlation between non-food and beverage departments and food and beverage. In addition to being responsible for the sales, inventory and stocking for the Manager’s Wine list program which was a revenue-generating outlet for the property.
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Coyaba Beach Resort
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1 - 100 Employee
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Food & Beverage/Operations Trainee Manager
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Mar 2006 - May 2007
Facilitated with the smooth operation of all food & beverage outlet both front and back of the house.Coordinated and executed the setup and breakdown for all functions: weddings, meetings, training sessions, luncheons and special event dinners. Other responsibilities include menu maintenance, rotation, and monthly restaurant equipment inventory.es by working with the maintenance department Facilitated with the smooth operation of all food & beverage outlet both front and back of the house.Coordinated and executed the setup and breakdown for all functions: weddings, meetings, training sessions, luncheons and special event dinners. Other responsibilities include menu maintenance, rotation, and monthly restaurant equipment inventory.es by working with the maintenance department
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Education
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iCreate Institute
Certificate, Digital Marketing -
The Mico University College
Post Grad Diploma, Education -
Lasell College
Masters of Science in Management, Human Resources Management/Personnel Administration, General -
Florida International University
Bachelor of Science (B.Sc.), Hospitality Administration/Management -
Broward College
Associate of Arts - AA, Hospitality Administration/Management