Kerry Field
Senior Customer Success Executive at Plentific- Claim this Profile
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Bio
Rachel Lightfoot
I first met Kerry when my husband and I were running an inventory services company, and had a need for transcription services. We made contact with Kerry and from that moment on Kerry proved to be an invaluable resource for our growing business. Kerry was incredibly professional and reliable, and she and her team provided an excellent level of service within very tight timescales. When we sold that business and set up a new one, we kept in regular contact. During Kerry's illness, despite the many challenges it brought to her work and personal life, I was always struck by her constant positive outlook and the way she managed her condition. So much so that when Kerry decided she was well enough to step back into the workplace, it proved to be the right place and time when we were looking for a Customer Service Administrator, and we had no hesitation in bringing Kerry into the business. She threw herself into the role, picking up the ropes quickly. Since then, we have sold the business but we remain part of the new larger company along with Kerry, and she is proving to be a real asset to the business. She has helped to smooth the transition by utilising her people skills to train the Customer Services team, and put her organizational and written skills to the test by putting together comprehensive training documentation. Her recent promotion to an account-driven role is a testament to the value and expertise that she has provided. Throughout our time working together Kerry has proved to be a really positive force in the businesses we have been involved in, always showing enthusiasm, professionalism and proactive thinking, wanting to do the best for the customer. In my experience, she is extremely easy to work with, and shows thought, diligence and care with the work she carries out, whilst being warm, open and genuine.
John Franklin-Hackett
I first met Kerry at a business networking event in November 2013. I was immediately struck by her professionalism, warm manner and obvious passion for her work. Follow our initial meeting, Kerry and I went on to work together on the social media campaign for my boutique consultancy business. Throughout our time working together Kerry has proven to be a reliable and trustworthy source of advice and guidance, always showing enthusiasm for my business yet being prepared to offer constructive criticism when required. In my experience, she is extremely easy to work with, clearly showing vision and ambition but at the same time being warm and sincere. As a result of working with Kerry I have been able to develop my social media presence from a standing start and have connected with a number of talented people, each of whom have contributed to positive steps forward for my business. I would recommend Kerry and The Warwickshire Outsourcing Centre to anyone looking for assistance with HR support, virtual PA assistance or social media marketing without reservation.
Rachel Lightfoot
I first met Kerry when my husband and I were running an inventory services company, and had a need for transcription services. We made contact with Kerry and from that moment on Kerry proved to be an invaluable resource for our growing business. Kerry was incredibly professional and reliable, and she and her team provided an excellent level of service within very tight timescales. When we sold that business and set up a new one, we kept in regular contact. During Kerry's illness, despite the many challenges it brought to her work and personal life, I was always struck by her constant positive outlook and the way she managed her condition. So much so that when Kerry decided she was well enough to step back into the workplace, it proved to be the right place and time when we were looking for a Customer Service Administrator, and we had no hesitation in bringing Kerry into the business. She threw herself into the role, picking up the ropes quickly. Since then, we have sold the business but we remain part of the new larger company along with Kerry, and she is proving to be a real asset to the business. She has helped to smooth the transition by utilising her people skills to train the Customer Services team, and put her organizational and written skills to the test by putting together comprehensive training documentation. Her recent promotion to an account-driven role is a testament to the value and expertise that she has provided. Throughout our time working together Kerry has proved to be a really positive force in the businesses we have been involved in, always showing enthusiasm, professionalism and proactive thinking, wanting to do the best for the customer. In my experience, she is extremely easy to work with, and shows thought, diligence and care with the work she carries out, whilst being warm, open and genuine.
John Franklin-Hackett
I first met Kerry at a business networking event in November 2013. I was immediately struck by her professionalism, warm manner and obvious passion for her work. Follow our initial meeting, Kerry and I went on to work together on the social media campaign for my boutique consultancy business. Throughout our time working together Kerry has proven to be a reliable and trustworthy source of advice and guidance, always showing enthusiasm for my business yet being prepared to offer constructive criticism when required. In my experience, she is extremely easy to work with, clearly showing vision and ambition but at the same time being warm and sincere. As a result of working with Kerry I have been able to develop my social media presence from a standing start and have connected with a number of talented people, each of whom have contributed to positive steps forward for my business. I would recommend Kerry and The Warwickshire Outsourcing Centre to anyone looking for assistance with HR support, virtual PA assistance or social media marketing without reservation.
Rachel Lightfoot
I first met Kerry when my husband and I were running an inventory services company, and had a need for transcription services. We made contact with Kerry and from that moment on Kerry proved to be an invaluable resource for our growing business. Kerry was incredibly professional and reliable, and she and her team provided an excellent level of service within very tight timescales. When we sold that business and set up a new one, we kept in regular contact. During Kerry's illness, despite the many challenges it brought to her work and personal life, I was always struck by her constant positive outlook and the way she managed her condition. So much so that when Kerry decided she was well enough to step back into the workplace, it proved to be the right place and time when we were looking for a Customer Service Administrator, and we had no hesitation in bringing Kerry into the business. She threw herself into the role, picking up the ropes quickly. Since then, we have sold the business but we remain part of the new larger company along with Kerry, and she is proving to be a real asset to the business. She has helped to smooth the transition by utilising her people skills to train the Customer Services team, and put her organizational and written skills to the test by putting together comprehensive training documentation. Her recent promotion to an account-driven role is a testament to the value and expertise that she has provided. Throughout our time working together Kerry has proved to be a really positive force in the businesses we have been involved in, always showing enthusiasm, professionalism and proactive thinking, wanting to do the best for the customer. In my experience, she is extremely easy to work with, and shows thought, diligence and care with the work she carries out, whilst being warm, open and genuine.
John Franklin-Hackett
I first met Kerry at a business networking event in November 2013. I was immediately struck by her professionalism, warm manner and obvious passion for her work. Follow our initial meeting, Kerry and I went on to work together on the social media campaign for my boutique consultancy business. Throughout our time working together Kerry has proven to be a reliable and trustworthy source of advice and guidance, always showing enthusiasm for my business yet being prepared to offer constructive criticism when required. In my experience, she is extremely easy to work with, clearly showing vision and ambition but at the same time being warm and sincere. As a result of working with Kerry I have been able to develop my social media presence from a standing start and have connected with a number of talented people, each of whom have contributed to positive steps forward for my business. I would recommend Kerry and The Warwickshire Outsourcing Centre to anyone looking for assistance with HR support, virtual PA assistance or social media marketing without reservation.
Rachel Lightfoot
I first met Kerry when my husband and I were running an inventory services company, and had a need for transcription services. We made contact with Kerry and from that moment on Kerry proved to be an invaluable resource for our growing business. Kerry was incredibly professional and reliable, and she and her team provided an excellent level of service within very tight timescales. When we sold that business and set up a new one, we kept in regular contact. During Kerry's illness, despite the many challenges it brought to her work and personal life, I was always struck by her constant positive outlook and the way she managed her condition. So much so that when Kerry decided she was well enough to step back into the workplace, it proved to be the right place and time when we were looking for a Customer Service Administrator, and we had no hesitation in bringing Kerry into the business. She threw herself into the role, picking up the ropes quickly. Since then, we have sold the business but we remain part of the new larger company along with Kerry, and she is proving to be a real asset to the business. She has helped to smooth the transition by utilising her people skills to train the Customer Services team, and put her organizational and written skills to the test by putting together comprehensive training documentation. Her recent promotion to an account-driven role is a testament to the value and expertise that she has provided. Throughout our time working together Kerry has proved to be a really positive force in the businesses we have been involved in, always showing enthusiasm, professionalism and proactive thinking, wanting to do the best for the customer. In my experience, she is extremely easy to work with, and shows thought, diligence and care with the work she carries out, whilst being warm, open and genuine.
John Franklin-Hackett
I first met Kerry at a business networking event in November 2013. I was immediately struck by her professionalism, warm manner and obvious passion for her work. Follow our initial meeting, Kerry and I went on to work together on the social media campaign for my boutique consultancy business. Throughout our time working together Kerry has proven to be a reliable and trustworthy source of advice and guidance, always showing enthusiasm for my business yet being prepared to offer constructive criticism when required. In my experience, she is extremely easy to work with, clearly showing vision and ambition but at the same time being warm and sincere. As a result of working with Kerry I have been able to develop my social media presence from a standing start and have connected with a number of talented people, each of whom have contributed to positive steps forward for my business. I would recommend Kerry and The Warwickshire Outsourcing Centre to anyone looking for assistance with HR support, virtual PA assistance or social media marketing without reservation.
Experience
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Plentific
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United Kingdom
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Software Development
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100 - 200 Employee
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Senior Customer Success Executive
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Jan 2023 - Present
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Client Account Executive
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Apr 2022 - Jan 2023
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Customer Service Executive
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Jan 2022 - Apr 2022
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The Little Gift Hive
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United Kingdom
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Retail
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Co Director
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Jul 2020 - Jul 2022
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Yopa Services Limited
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United Kingdom
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Executive Offices
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1 - 100 Employee
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Personal Assistant
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Aug 2015 - May 2016
Personal Assistant superstar to clientele and internal staff, to include.... everything! Unfortunately ended in redundancy. Personal Assistant superstar to clientele and internal staff, to include.... everything! Unfortunately ended in redundancy.
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The Warwickshire Outsourcing Centre Ltd
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Warwickshire, England, UK
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Director
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Jul 2007 - Aug 2015
Director of a Virtual UK Office specialising in audio transcription covering a wide range of industries including the legal, property, media and public sectors. Our firm uses 'the cloud' to provide an accurate, speedy and professional transcript of your dulcet tones! Our system is user friendly and is able to accept large files with ease. We love what we do and from the feedback received from our clients they appear to love us too! Director of a Virtual UK Office specialising in audio transcription covering a wide range of industries including the legal, property, media and public sectors. Our firm uses 'the cloud' to provide an accurate, speedy and professional transcript of your dulcet tones! Our system is user friendly and is able to accept large files with ease. We love what we do and from the feedback received from our clients they appear to love us too!
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Marketing Executive
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Nov 2013 - Jun 2015
Marketing clients across social media, managing their profiles, finding useful content, interacting and growing their networks, showcasing properties for sale/rent, updating newsletters and website news and encouraging traffic to client sites. Liaising with customers over any issues that arise and resolving them. Marketing clients across social media, managing their profiles, finding useful content, interacting and growing their networks, showcasing properties for sale/rent, updating newsletters and website news and encouraging traffic to client sites. Liaising with customers over any issues that arise and resolving them.
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Secretary
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Sep 2013 - Jun 2015
Together with friends, parents, teachers and other volunteers we raise valuable funds to assist the development and learning of Southam Primary School Together with friends, parents, teachers and other volunteers we raise valuable funds to assist the development and learning of Southam Primary School
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Blythe Liggins Solicitors
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United Kingdom
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Legal Services
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1 - 100 Employee
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Senior Legal Secretary
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Oct 1999 - Jan 2009
Audio typing, taking messages, booking appointments, answering the telephone, completing forms (probate, commercial property and residential conveyancing), typing accounts documentation; leases, wills, contracts, preparing invoices, photocopying, filing, communicating with clients and generally providing support first to a Legal Executive and other members of staff and then for latter few years to the Senior Partner of the firm. Audio typing, taking messages, booking appointments, answering the telephone, completing forms (probate, commercial property and residential conveyancing), typing accounts documentation; leases, wills, contracts, preparing invoices, photocopying, filing, communicating with clients and generally providing support first to a Legal Executive and other members of staff and then for latter few years to the Senior Partner of the firm.
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Legal Secretary/Receptionist/Office Junior
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Feb 1999 - Oct 1999
Audio typing, answering the telephone, taking messages, booking appointments, communicating with clients, ordering stationary, franking mail, photocopying, filing and generally supporting all senior staff. Audio typing, answering the telephone, taking messages, booking appointments, communicating with clients, ordering stationary, franking mail, photocopying, filing and generally supporting all senior staff.
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Office Junior/Receptionist
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Aug 1997 - Feb 1999
Answering the telephone and directing calls, booking appointments, assisting in the accounts department, filing, photocopying, assisting with the recruitment of new staff and generally providing support to the Manager of the company. Answering the telephone and directing calls, booking appointments, assisting in the accounts department, filing, photocopying, assisting with the recruitment of new staff and generally providing support to the Manager of the company.
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Education
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2005 - 2007
Warwickshire College
Ilex Part I -
2003 - 2004
ILEX Distance Learning
Paralegal Level II specialising in Immigration Law -
North Leamington
Community
