Experience

Pathstream

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Client Success and Operations Manager

  • Sep 2019 - Present



Walden University

• Higher Education
• 700 & Above Employee

• Business Operations Manager

  • Jul 2010 - Jul 2018

  Take a leadership role in launching new product and initiatives from conception to start date by collaborating with Product Management, Operations, Sales, Marketing and Project Management.Facilitate the prioritization and completion of projects with internal and external stakeholders.Works with key stakeholders on process improvement initiatives.Collaborates with various departments to ensure implementation of program upgrades and enhancements.Develop level appropriate reporting to ensure visibility of key accomplishments and issues.Lead new product initiative meetings which includes, identifying new product issues, questions for group discussion, setting agendas, and delegating tasks to appropriate departments.

• Associate Project Manager

  • Jul 2008 - Jul 2010

  Lead projects of various size and complexity for Product Strategy and Development especially related to the timelines and key milestones through successful launch.Clearly communicate tasks and associated deliverable dates with my team in advance to identify any risks and opportunities associated with the project timeline. Function as the liaison between the Product Development team and other Laureate operational and academic partners as well as external consultants. Identify potential risks, proactively escalate issues when needed and provide possible solutions whenever possible. Provide advice and support throughout the project, and handle documentation, issues management, risk management, and the creation of plans, schedules and reports.

• Student Retention Manager / Academic Advisor

  • Aug 2006 - Jul 2008

  Provide student centered proactive support in order to retain students through successful completion of their program. Connect with new students upon acceptance of admission to ensure overall readiness and escalate outstanding matters that would affect their ability to have a smooth and successful start. Serve as the primary guide to ensure that students stay on track to meet their educational goals. Advise students on university policies and procedures, program requirements and related academic matters. Work closely with numerous departments at Walden to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies.



Baltimore International College

• Admissions Representative

  • Feb 2006 - Aug 2006

  Contact prospective culinary and hospitality students looking to attend Baltimore International College and provide them with admission information.Plan and set up open houses, orientations, tours, and other events at the college.Interview prospective students and administer placement exams.Process applications and student enrollments. Contact prospective culinary and hospitality students looking to attend Baltimore International College and provide them with admission information.Plan and set up open houses, orientations, tours, and other events at the college.Interview prospective students and administer placement exams.Process applications and student enrollments.