Head of Police & Forces Mutual part of Royal London

• Nov 2022 - Present

Head Of Partnerships - Police Mutual part of Royal London

• Oct 2020 - Nov 2022

National Sales & Relationship Manager

• May 2019 - Oct 2020

National Sales & Financial Education Manager

• Aug 2016 - May 2019

Head of Business Development

• Oct 2014 - Aug 2016

Interserve PLC acquired Advantage Healthcare in 2012 and currently delivers specialist healthcare services to clients in their own homes and in healthcare establishments throughout the UK. Our high quality, bespoke care services are delivered to adults, children and young people with varying conditions including spinal injuries, acquired brain injuries, learning disabilities and mental health requirements. We operate through a network of 26 branches, working with CCGs, Social Services, private and NHS hospitals, nursing homes and learning disability establishments as well as delivering care to private clients in their own homes. Our service is based on working with our clients to provide quality staff who meet their needs, whether those needs be for one off cover or for innovative national projects, we will help you find the most cost effective healthcare solution. Show less

Head of Sales & Training

• Jun 2013 - Sep 2014

Strategically develop and manage an internal contact centre & external field sales team to deliver the company sales objective within the cosmetic industry. Delivery through retention, account management, partnerships & prospecting new revenue streams. Coach & develop direct manager reports through the contact centre & field sales departments. Responsible for the management of national accounts e.g. hotel and Spa chains. Train, coach and mentor line managers to develop strong working relationships, ensure the teams achieve core KPIs and revenue generation targets. Responsible for distribution network development, strategy and sales outside of the UK, which includes the maintenance of brand standards and contractual arrangements. Plan, co-ordinate and implement new marketing campaigns, liaising closely with Marketing and Contact Centre to support these activities. Manage a training department to ensure academy & college training throughout the UK is written, delivered and evaluated to the highest standard Show less

Sales Manager

• Jun 2005 - May 2013

Directly responsible for managing individuals to achieve a joint annual target of up to 2.5 million Management of a team of marketing account managers Achievement of media sales, quality and customer satisfaction targets within Yell. Develop team to maximise on individual and team potential and ensure effective succession planning Analyse and measure both individual and team performance against Key Performance Indicators and take action as required to ensure the achievement of target and objectives Utilise one to ones, recognition techniques and group motivation to ensure positive morale across Develop direct reports through identification of learning needs to enable them to reach their potential in line with company policy and objectives Provide a continuous training environment and use effective coaching and feedback reports Achievements throughout the years include Sales management team of the Year, Sales Management Team of the Quarter and Sales Excellence Show less

Training Consultant

• Jan 2005 - Jun 2005

Responsible for providing extensive consultancy and undertaking project work for various businesses Duties mostly involve acting as a trouble shooter to enable the businesses to gain a fresh pair of eyes on a subject to enable them to action correctly With the majority of these projects an annual training plan was set to ensure structure was maintained Carphone Warehouse: Advise on new business call centre in Belfast. Monitor and observe process and procedures, sales ability and customer service and report on findings with structured feedback Airlan data: Design and develop induction programme, trouble shoot and advice on poor target achievements and under performance Parceline: Deliver management development programmes Nokia: Deliver academy programme to all phone networks round Europe and UK Show less

Regional Sales Manager

• Jan 2004 - Dec 2004

Responsible for providing Regional Sales Management within the highly successful Business@phones4u Direct responsibility for 2 branches of telesales and field sales executives, 40 in each branch along with 4 Team Leaders and 2 Branch ManagersWork closely with another Regional Sales manager and the Sales Director to build up a highly motivated, successful telesales department with the aim of implanting a completely new SME divisionSuccessfully grow the department from 0 to 72 headcount, breeding a culture of over-achievement and success. This leads onto telesales moving into field sales if they meet certain criteriaMy key tasks include:a) Create and deliver training in conjunction with individual development needs.b) Compilation of Weekly and Monthly KPI’s.c) Responsible for all recruitment within branchesd) Conduct any disciplinary actions required within Branchese) Deliver monthly department overview to Outbound Tele Channel Director contents include department performance overview, net income generated within that month, sales conversions vs. DM contactf) Over-achievement of all set targetsg) Driving branch results on a daily basish) Development of Team leaders and Branch Managers- Insight into management programmePerformance was measured on Number of Connections, Gross Profit per Box, Accurate Forecasting, Pipeline Build, 100% Paperwork, Head Count in line with AOP and Less than 10% AttritionAchievements include Development of structured management programme to include: Leadership, Communication, Change management and Performance management Show less

L&D Manager

• Jan 2003 - Dec 2003