Experience

Keller Williams Realty Southland Partners, LLC

• United States
• Real Estate
• 1 - 100 Employee

• Realtor

  • Sep 2020 - Present



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Network Engineer / Business Analyst

  • Sep 2009 - Jul 2020

   Provisioning Ethernet orders for the SPA E wireline product through various internal systems (including Netcracker & SharePoint) and LEC GUI’s while project managing the orders from the time the order is received to handing it off for the testing group to complete the install. Escalation advocate for 1/3 of the National Wireline Sales Support Team within Sprint. Escalations are received via email and internal ticketing system and worked with provisioning teams as well as management at the LEC responsible for the order. Team lead responsible for handling address validation and rate center management and resolution consisting of providing and monitoring work assignments of team members and assisting them with analysis, issue identification, resolution and training. Provide weekly reports for team performance for quality assurance purposes and team trending on key indicators. Update rate center boundary lines through research and analysis using maps, phone numbers and other tools to help enable cable partners in offering accurate 911 services to their customers.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Business Analyst

  • Sep 2008 - Sep 2009

   Team lead responsible for handling address validation and rate center management and resolution consisting of providing and monitoring work assignments of team members and assisting them with analysis, issue identification, resolution and training. Provide weekly reports for team performance for quality assurance purposes and team trending on key indicators. Update rate center boundary lines through research and analysis using maps, phone numbers and other tools to help enable cable partners in offering accurate 911 services to their customers.

• Provisioner III

  • Aug 2006 - Sep 2008

   Team lead responsible for handling various reports and special projects assigned by supervisor and manager. Provided training through individual and classroom type sessions to ensure team members were following business processes and procedures. Main point of contact for the Austin/Waco Texas division of Time Warner Cable for escalations and issue resolution which established a good working relationship with the customer. Acting supervisor when immediate supervisor was out of the office.

• Provisioner II

  • Jul 2006 - Aug 2006

   Team lead responsible for handling various reports and special projects assigned by supervisor and manager. Provided training through individual and classroom type sessions to ensure team members were following business processes and procedures. Main point of contact for the Austin/Waco Texas division of Time Warner Cable for escalations and issue resolution which established a good working relationship with the customer. Acting supervisor when immediate supervisor was out of the office.

• JM Neil Contractor for Sprint

  • Jul 2005 - Jul 2006

   Team lead responsible for handling various reports and special projects assigned by supervisor and manager. Provided training through individual and classroom type sessions to ensure team members were following business processes and procedures. Main point of contact for the Austin/Waco Texas division of Time Warner Cable for escalations and issue resolution which established a good working relationship with the customer. Acting supervisor when immediate supervisor was out of the office.



Birch Communications

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Salesnet System Administrator

  • 1999 - 2005

   Responsible for handling various reports and special projects assigned by Vice President of Sales Operations. Provided training through individual and classroom type sessions to ensure sales executives were following business processes and procedures. Main point of contact for the administration of the Salesnet CRM used by the sales department. Responsible for adding/modifying users access levels as well as creating the process flow through in the system.Key Contributions: Worked closely with the Vice President of Sales Operations through the decision-making process in Salesnet on how to build the process flow and screen layouts that would meet the needs of the company.  Provided reporting, training and on-going support for Salesnet by working with the sales department, Sales Operations and direct contact with Salesnet staff to resolve issues.