Kerry Lawrence

Data analyst at Hood Group Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Skills

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Bio

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Credentials

  • BSc Economics Hons.
    -

Experience

  • Hood Group Ltd.
    • United Kingdom
    • Insurance
    • 100 - 200 Employee
    • Data analyst
      • Jun 2022 - Present

  • Echo-U Ltd
    • United Kingdom
    • Outsourcing/Offshoring
    • 1 - 100 Employee
    • Operations Manager
      • Oct 2021 - Jun 2022

    • Customer Services Team Manager
      • May 2020 - Oct 2021

      Year of customer service management experience. Leading a team of 15 to perform towards KPIs, managing the needs of our client whilst, handling operational and HR work streams.

  • Hood Group Ltd.
    • United Kingdom
    • Insurance
    • 100 - 200 Employee
    • Pricing Executive
      • Aug 2014 - Jun 2019

      Pricing & Product team. Home & travel insurance. Granular optimised pricing, target driven, projects focused, back office rates management, relationship management, website & price testing. Pricing & Product team. Home & travel insurance. Granular optimised pricing, target driven, projects focused, back office rates management, relationship management, website & price testing.

  • Select & Protect
    • United Kingdom
    • Insurance
    • 1 - 100 Employee
    • Broker Executive
      • Aug 2014 - Mar 2015

      Relationship management with mortgage brokers who sell Select & Protect home insurance products, providing product training and customer service for brokers within my area. Working towards KPI's for sales targets. Relationship management with mortgage brokers who sell Select & Protect home insurance products, providing product training and customer service for brokers within my area. Working towards KPI's for sales targets.

  • Lloyds Banking Group
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Fraud Specialist
      • Jan 2009 - Jan 2009

      Fraud Specialist - Debit Card Services Telephony based fraud customer services, complaints handling, fraud investigation. Fraud Specialist - Debit Card Services Telephony based fraud customer services, complaints handling, fraud investigation.

Education

  • University of Greenwich
    2:1 Bachelor of Science (BSc), Economics
    2010 - 2014
  • Greensward College
    A Levels, Economics, Maths and Drama
    2007 - 2009
  • Greensward College
    GCSE's and GNVQ
    2002 - 2007

Community

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