Experience

Method Workers' Comp

• United States
• Insurance
• 100 - 200 Employee

• Collections Specialist

  • Jun 2021 - Present

  -Track aged customer account balances and apply collections efforts per Standard Operating Procedures. -Courtesy call notices to agents prior to external collections referral. -Gather information needed to refer accounts to External Collection partners. -Manage and track aged audit receivables. -Identify and communicate with customers regarding stale checks. -Research and coordinate communication on policy cancellations and reinstatements. -Assist managing billing customer e-mail inquiries, and respond to requests within a specified timeframe.



Werner Enterprises

• United States
• Truck Transportation
• 700 & Above Employee

• Workers' Compensation Claims Examiner

  • Dec 2020 - Jun 2021

  • Conducted and directed the investigation of reported claims to determine compensability and severity, and to gather all other relevant information.• Calculated appropriate reserves for each claim, and ensured reserves were adjusted as needed.• Calculated and paid indemnity benefits, and ensured that other benefits were provided in accordance with state laws.• Developed and updated a plan of action, and ensured the actions of attorneys, nurse case managers and investigators were coordinated, to achieve the successful resolution of each claim.• Determined the settlement value of each claim, and negotiated settlement with claimants and attorneys.

• Customer Service Manager

  • Jan 2018 - Dec 2020

  • Professionally solicit, receive and manage customer load and rate requests via telephone, e-mail, fax and EDI.• Ensure on-time service levels, and monitor changes in load status with awareness of commitments and capacity, via close team interaction and daily communication with Regional Managers, Load Planners, Fleet Managers MLCs and Account Executives.• Develop and execute corrective action plans, coordinate those plans with all parties involved, and ensure any necessary communication is made.• Generate shipment status and other reports for internal and external customers.• Continuously answer and process messages from drivers through Qualcomm.• Assign drivers to loads by optimizing load information, and track drivers through the entire load process from load assignment/pre-assignment to delivery.• Coach drivers through concerns such as routing, finding empty trailers, overweight loads, on-time service, safety, home-time routing, hours of service, swaps, lumpers and equipment needs.



Remedy Intelligent Staffing

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Underwriter

  • Sep 2017 - Dec 2017

  • Used data, technology and analytical skills to evaluate each applicant’s degree of risk and determine if the applicant should be approved for an insurance policy. • Utilized strong communication skills by asking questions and making decisions via telephone and e-mail with applicants and agents throughout the underwriting process. • Used data, technology and analytical skills to evaluate each applicant’s degree of risk and determine if the applicant should be approved for an insurance policy. • Utilized strong communication skills by asking questions and making decisions via telephone and e-mail with applicants and agents throughout the underwriting process.



Applied Underwriters

• United States
• Insurance
• 400 - 500 Employee

• Claims Adjuster

  • Nov 2015 - May 2017

  • Determined coverage for reported claims, and took appropriate action on any coverage issues. • Conducted and directed the investigation of reported claims to determine compensability and severity, and to gather all other relevant information. • Calculated appropriate reserves for each claim, and ensured reserves were adjusted as needed. • Calculated and paid indemnity benefits, and ensured that other benefits were provided in accordance with state laws. • Developed and updated a plan of action, and ensured the actions of attorneys, nurse case managers and investigators were coordinated, to achieve the successful resolution of each claim. • Assigned appropriate tasks to a Claims Assistant, and ensured they were performed correctly and efficiently. • Determined the settlement value of each claim, and negotiated settlement with claimants and attorneys. • Fostered a positive and close working relationship with other company staff, including the call center, medical management, special investigations team, legal, nurse case management, and executive management.



Union Pacific Railroad

• United States
• Rail Transportation
• 700 & Above Employee

• Customer Service Representative

  • Mar 2014 - Oct 2015

  • Assured prompt and courteous handling of customer inquiries, requests and problems.• Coordinated communication with railroad personnel to meet customer needs.• Accurately documented train movement, railcar inventory and shipping schedules.• Maintained customer correspondence and record files.• Identified customer requirements for railcar supply and coordinated efforts to meet those needs.• Developed and maintained positive working relationships with internal and external customers, co-workers and other railroad’s staff.

• Crew Dispatcher

  • Apr 2012 - Mar 2014

  • Developed and maintained positive working relationships with internal and external customers, co-workers and other railroad’s staff.• Scheduled and called train, engine and yard crews to work, in accordance with labor agreements.• Assured prompt and courteous handling of train, engine and yard crew inquiries, requests and problems.



Noll Human Resource Services

• United States
• Human Resources Services
• 1 - 100 Employee

• Human Resources Assistant

  • Sep 2011 - Feb 2012

  • Screened, tested and interviewed candidates, conducted background checks, and verified eligibility for employment. • Processed new-hire paperwork, and created and maintained personnel files. • Reviewed training documentation, and scheduled employees for training, to ensure FDA compliance. • Screened, tested and interviewed candidates, conducted background checks, and verified eligibility for employment. • Processed new-hire paperwork, and created and maintained personnel files. • Reviewed training documentation, and scheduled employees for training, to ensure FDA compliance.



Accurate Communications, LLC

• Greater Omaha Area

• Training & Development Specialist

  • Jun 2011 - Aug 2011

  • Conducted training needs assessments, oversaw training function, and conducted individual and group training. • Proof-read, updated, developed and organized training materials, multimedia aids and other educational materials. • Worked closely with management to ensure that policies, programs and process were developed, implemented, communicated and consistently administered in compliance with organizational objectives. • Resolved and responded to training issues and questions from leaders and associates on the application and interpretation of processes and company policies. • Recommended new approaches, practices and processes to improve the efficiency of training services and agent work flow.