Administrator

• Oct 2017 - Present

Property Management Support Team

• Aug 2016 - Jul 2017

Property Management Support team member. I work along side the property managers to ensure that renewals of tenancy agreements, dilapidation's of tenancy deposits and update and arrange gas, electric and boiler certificates. I draw up Assured Shorthold Tenancy agreement renewals for the managed and let-only and let-rent properties. This involves liaising with the landlord and the tenant to establish the length of extension, the terms and conditions and the level of rent the renewal will be based on. Using CFP I create the AST and send the document to the landlord and the tenant for electronic signature using DocuSign. At the end of a tenancy term I work closely with the tenant and the landlord to return the undisputed amount of the tenants deposit. I review the Check Out report that has been provided by the Inventory clerk and price up any items that are viewed as the responsibility of the tenant. With authorisation from the landlord I propose any charges to the tenant that are marked as 'tenant responsibility'. If the tenant does not agree with the proposed charges I submit or counter a claim made to either the TDS or the DPS. Both of these services are independent adjudicators and I must submit evidence as to why we are justified in claiming against the tenants deposit. My role also involves arranging the certificates for gas safety, electrical PAT and boiler safety certificates. I must liaise and arrange for contractors to attend the property to carry out the safety checks within a timely manner. Once we receive the certificate I upload this to our file using ARK file and forward the dates on CFP. Show less

Learner and Employer Recruiter

• Mar 2016 - Aug 2016

Along side my role as Learner Intake Executive at Solveway, I undertake the role of Employer Engagement. This involves actively seek and building new partnership opportunities with employers which enable Solveway to find new apprenticeship opportunities and place more apprentices to start their careers in IT.

Student Intake Excecutive

• Sep 2015 - Aug 2016

My role at Solveway consists of marketing, advertising, recruitment and promotional events. I have learnt many things during my time at Solveway and many skills in order to undertake the broader role of Learner Intake Executive. As part of my role as Learner Intake Executive I conduct the recruitment of young people to become an apprentice with Solveway. My responsibilities included:Advertising Solveway’s apprenticeship vacancies on the National Apprenticeship Service, Indeed and social media sites. From the CV’s received I would be assess applicants suitability for an apprenticeship and signpost elsewhere as necessary.Helping suitable candidates improve their CV and enhance their marketability.Matching candidates to positions available.Preparing and supporting candidates through interview and selection, including mock interviews and trial runs. Promoting Solveway’s apprenticeships at external meetings and events. These often include schools, colleges and other government funded organisations such as Youth Connexions and Job Centre Plus sites throughout Hertfordshire. I undertook training for Safeguarding which aims to protect both young and vulnerable people who may be at risk. This training also involved anti-radicalisation and terrorism training which educated me to be able to identify if a young person would be at risk from becoming radicalised by terrorist groups. I was trained to follow the Channel Awareness procedure, as put in place by the Government. Show less

Content collator

• Sep 2014 - Jun 2015

At Innermedia I began as a content collator. I collected the copy, the images and the content from the client. I would then proof read the copy and write it onto the website. I have experience using Wordpress and custom CMS to write the websites. With Wordpress I know how to add pages and posts and categories. I experienced coding, I can custom code contact forms, small text designs and image placements. I also used plug-ins and I know how to download and install and use plug-ins. I have used MEC Tiny Tables, Contact Form 7, Yoast and All in one SEO. As part of my role I also used FTP to move files and replace files on other websites. I also have experience with Photoshop. I can use the basic tools to resize images, repositioned and edited images to use on the website. In Wordpress I know how to add banner and featured images and how to find out the sizes of containers for each type of image. I know the basics of Marketing and SEO. I used Yoast and All in one SEO to optimise website pages. I know about key word tags, meta titles and meta descriptions. I am aware of bounce rates and Google analytics. I also have experience using SEO Frog to track Alt text, H1 & H2 and key words for each site so that they have the best ranking on Google. I am also interested in photography and have experience doing location scouting and photography assistant on various photos shoots with the company. I have worked on located in places like Leicester square in London and attics in the town. I really enjoy photography and I use any opportunity I can to work on my skills and knowledge. Show less

Ground floor team member

• Sep 2012 - Jun 2015

At Premier Inn I started as a breakfast waitress. Throughout my time at the hotel I experienced all aspects of hospitality and customer service. I progressed from breakfast waitress to team leader, achieving an NVQ in Hospitality and catering through an apprenticeship. I learnt customer service skills on the front line and dealt with situations from wedding parties to ill guests. I learnt that communication is important and that managing expectations is the most important thing when dealing with the public. I also learnt management skills. I learnt how to manage a team across two departments and how to communicate and share responsibility. At any one time i would have a minimum of three people that I was responsible for. I really enjoyed my role in the restaurant and I was thrilled to experience the front desk of the hotel along with the restaurant and kitchen. Cash and finance management was also something that I learnt, I learnt about audits and the importance of financial management. As part of my latter role I also learnt stock management and ordering products and keeping track. Show less