Experience

Exertis | Jam

• Canada
• Musicians
• 100 - 200 Employee

• Customer Service Representative / Parts Department

  • Apr 2017 - Present



Breville Canada, L.P.

• Montreal, Canada Area

• Accounts Specialist Operations

  • Sep 2008 - Mar 2017

  Provide quality customer service and sales support Manage orders in accordance with customer agreements Download, process and invoice EDI orders Responsible for processing all sample and demo requests Manually invoice web based orders Provide support for Breville Call Centre Process, RMAs for Breville Call Centre through Sales Force Validate and authorize returns Create reports through Excel spreadsheets Assist Marketing Department with basic Photoshop projects Create Order forms and inter-company documents Show less



RONALD WILLIAMS INSURANCE INC

• Receptionist/Assistant

  • Oct 2006 - Sep 2008

  Answer phone File documents and policies Provide Customer Service Prepare insurance applications for representatives Work with RCT, Compu-Quote programs Prepare correspondence Schedule meetings Create primary designs using Adobe Photoshop Answer phone File documents and policies Provide Customer Service Prepare insurance applications for representatives Work with RCT, Compu-Quote programs Prepare correspondence Schedule meetings Create primary designs using Adobe Photoshop



Advantech Wireless Inc. as of 2018 is now Advantech Wireless Technologies Inc.

• Canada
• Satellite Telecommunications
• 1 - 100 Employee

• Returns Agent - Customer Service Representative

  • Oct 2002 - Oct 2006

  Provide Customer ServiceIssue RMA’s (Return Material Authorization)Process sales ordersPrepare RMA reportsFiling of documentsWork with Maximizer, Excel, Word, and DOS MaxPerform all clerical duties for the departmentAssist with shipping documents and Customer’s BrokersResponsible for issuing credit memos for equipment demos

• Quality Assurance Assistant

  • Apr 2002 - Oct 2002

  Prepare RMA reportsMaintain serial number databaseDocument QA procedures and ECOsComplete ISO Standard reportsActing Internal ISO auditor

• Receptionist

  • Dec 1999 - Apr 2002

  Answer phones (220-250 calls)Greet customers and prepare for visitorsPrepare Written CorrespondencePrepare employee payrollSchedule interviews



HENRY SCHEIN ASH ARCONA

• Administrative Assistant

  • Jul 1999 - Oct 1999

  Reception Send, Receive and Distribute Faxes Occasional order processing with ACCPAC Order office supplies Reception Send, Receive and Distribute Faxes Occasional order processing with ACCPAC Order office supplies