Kerry Cairns
Service Delivery Manager at Harding+- Claim this Profile
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Topline Score
Bio
Paul Rodgers
Kerry is a service management professional with outstanding commitment and dedication. Kerry’s
Joe Shaun
Kerry is a dynamic, enthusiastic professional, with a genuine passion for service and doing the right thing for her customers and colleagues. She has a demonstrated history of improving services offered by her teams, which she achieves by supporting and trusting the individuals under her leadership. Kerry offers a direct and personable management style, inspiring and encouraging her reports to make service the focus of everything they do. Having established herself to be a capable and reliable leader, her swift rise through the ranks of service delivery has come as no surprise to those that have worked alongside her. I have worked with Kerry for over 7 years, as both a colleague and direct report, and can honestly say that being managed by her were some of the happiest and fulfilling times of my career.
Paul Rodgers
Kerry is a service management professional with outstanding commitment and dedication. Kerry’s
Joe Shaun
Kerry is a dynamic, enthusiastic professional, with a genuine passion for service and doing the right thing for her customers and colleagues. She has a demonstrated history of improving services offered by her teams, which she achieves by supporting and trusting the individuals under her leadership. Kerry offers a direct and personable management style, inspiring and encouraging her reports to make service the focus of everything they do. Having established herself to be a capable and reliable leader, her swift rise through the ranks of service delivery has come as no surprise to those that have worked alongside her. I have worked with Kerry for over 7 years, as both a colleague and direct report, and can honestly say that being managed by her were some of the happiest and fulfilling times of my career.
Paul Rodgers
Kerry is a service management professional with outstanding commitment and dedication. Kerry’s
Joe Shaun
Kerry is a dynamic, enthusiastic professional, with a genuine passion for service and doing the right thing for her customers and colleagues. She has a demonstrated history of improving services offered by her teams, which she achieves by supporting and trusting the individuals under her leadership. Kerry offers a direct and personable management style, inspiring and encouraging her reports to make service the focus of everything they do. Having established herself to be a capable and reliable leader, her swift rise through the ranks of service delivery has come as no surprise to those that have worked alongside her. I have worked with Kerry for over 7 years, as both a colleague and direct report, and can honestly say that being managed by her were some of the happiest and fulfilling times of my career.
Paul Rodgers
Kerry is a service management professional with outstanding commitment and dedication. Kerry’s
Joe Shaun
Kerry is a dynamic, enthusiastic professional, with a genuine passion for service and doing the right thing for her customers and colleagues. She has a demonstrated history of improving services offered by her teams, which she achieves by supporting and trusting the individuals under her leadership. Kerry offers a direct and personable management style, inspiring and encouraging her reports to make service the focus of everything they do. Having established herself to be a capable and reliable leader, her swift rise through the ranks of service delivery has come as no surprise to those that have worked alongside her. I have worked with Kerry for over 7 years, as both a colleague and direct report, and can honestly say that being managed by her were some of the happiest and fulfilling times of my career.
Credentials
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ITIL Foundation - Service Management
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Experience
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Harding
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United Kingdom
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Retail
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400 - 500 Employee
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Service Delivery Manager
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Apr 2022 - Present
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Toolstation
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United Kingdom
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Building Materials
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700 & Above Employee
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Service Lead
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Jul 2021 - Mar 2022
This new role forms part of the IT operations management team and is responsible for the supervision and management of IT services consumed by Toolstation. Accountable for the quality and utility of the individual services and provides strategy and planning to the governance of IT services. Key Highlights: Successful decommission of legacy phone lines, following the implementation of a new network provider, saving the company a total of £307,000 per year. This new role forms part of the IT operations management team and is responsible for the supervision and management of IT services consumed by Toolstation. Accountable for the quality and utility of the individual services and provides strategy and planning to the governance of IT services. Key Highlights: Successful decommission of legacy phone lines, following the implementation of a new network provider, saving the company a total of £307,000 per year.
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Debenhams
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United Kingdom
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Retail
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700 & Above Employee
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Senior Service Operations Manager
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Feb 2020 - Jun 2021
As SSOM I supported the Head of Service with the effective delivery of Service Management via the first line Service Desk, Second Line End User Support, Technical Admin, 24x7 Operations and Service & Automation teams. Responsible for supporting over 20,000 internal colleagues, monitoring the day to day running of IT services and ensuring that potential or actual service disruptions were mitigated and resolved as quickly as possible. Leveraging Service Operations best practices to drive operational excellence throughout with emphasis on Service Levels, well documented procedures, and productivity. Other responsibilities included 3rd party vendor management, Change Management, Incident Management and Continuous Service Improvement. Show less
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Service Centre and End User Computing Manager
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Sep 2017 - Feb 2020
Built up a highly performing Service Support team comprising of; a First Line Service Desk, an End User Computing team, and a Technical Admin function, supporting over 25,000 internal colleagues with all IT requirements.
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Service Manager for HR Systems
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Feb 2016 - Sep 2017
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Service Management Analyst
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Apr 2015 - Jan 2016
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Service Centre Team Leader
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Jul 2014 - Mar 2015
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Service Transition Analyst
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Nov 2012 - Jul 2014
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COMPASS DISABILITY SERVICES
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United Kingdom
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Civic and Social Organizations
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1 - 100 Employee
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Information and Evaluation Co-ordinator
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Sep 2012 - Nov 2012
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Debenhams
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United Kingdom
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Retail
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700 & Above Employee
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Communications Analyst
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Jun 2009 - Aug 2012
Customer Contact Centre
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Retail Resourcing Assistant
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Jul 2008 - Jun 2009
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Xchangeteam
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United Kingdom
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Staffing and Recruiting
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1 - 100 Employee
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Junior Agent
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Jun 2004 - Dec 2007
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Database & Website Co-ordinator
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Aug 2001 - May 2004
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Tandberg Television
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Quality Management Systems Administrator
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1998 - 2000
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Education
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1990 - 1994
Horndean Community School
GCSE
Community
