Experience

Link Wentworth

• Australia
• Non-profit Organizations
• 100 - 200 Employee

• Customer Service Officer - Supported Tenancies

  • Apr 2021 - Present

  Extensive experience in assessing and collaborating the housing needs of vulnerable members of the community impacted by out of home care (OOHC) accommodation restoration, risk of significant harm (ROSH), domestic violence (DV), co-occurring substance/ alcohol and other drug (AOD) use disorders. I have a consolidated understanding of culturally safe practices in supporting CALD communities and Aboriginal and Torres Strait Islander peoples, gay, Lesbian, Bisexual and Transgender Communities, ensuring appropriate, sensitive and equitable care to clients. Completing field assessments in the Penrith, Hawkesbury and Blue Mountains local government areas (LGA). Show less



Wentworth Community Housing

• Penrith, Hawkesbury & Blue Mountain

• Client Service Officer - Supported Tenancies

  • Mar 2017 - Apr 2021

  Extensive experience in assessing and collaborating the housing needs of vulnerable members of the community impacted by out of home care (OOHC) accommodation restoration, risk of significant harm (ROSH), domestic violence (DV), co-occurring substance/ alcohol and other drug (AOD) use disorders. I have a consolidated understanding of culturally safe practices in supporting CALD communities and Aboriginal and Torres Strait Islander peoples, gay, Lesbian, Bisexual and Transgender Communities, ensuring appropriate, sensitive and equitable care to clients. Completing field assessments in the Penrith, Hawkesbury and Blue Mountains local government areas (LGA). Show less



Club Assist - NRMA Autoglass

• Arndell Park

• Resource Allocator

  • May 2016 - Dec 2016

  (short term - Maternity Relief position) Creating new workflow for Insurance, Retails, Trade and Warranty, Scheduling/Allocating jobs to multiply fitters. Management of Stock control and Ordering supplies daily. Communicating with clients via phone and email, assisting clients with repair procedures and Quoting jobs. (short term - Maternity Relief position) Creating new workflow for Insurance, Retails, Trade and Warranty, Scheduling/Allocating jobs to multiply fitters. Management of Stock control and Ordering supplies daily. Communicating with clients via phone and email, assisting clients with repair procedures and Quoting jobs.



Hi-Calibre Fitness

• Rouse Hill

• Office Administration/ Customer Service

  • Feb 2015 - May 2016

  Communicating with customers via phone, email or face to face in customer support and sales roles, promoting and marketing services to new clients, processing in membership, invoicing, filing and banking. Communicating with customers via phone, email or face to face in customer support and sales roles, promoting and marketing services to new clients, processing in membership, invoicing, filing and banking.



John Flood Estate Agent

• Muswellbrook NSW

• Operations Manager

  • Mar 2014 - Feb 2015

  Managing daily operations; Administration, staffing, advertising, sales and marketing, WH&S and implementing Company policies, procedures and protocol, Maintaining databases, property management and maintenance, client complaints, Arrears management both residential and Commercial, Recruitment and Payroll. Managing daily operations; Administration, staffing, advertising, sales and marketing, WH&S and implementing Company policies, procedures and protocol, Maintaining databases, property management and maintenance, client complaints, Arrears management both residential and Commercial, Recruitment and Payroll.



Sunrise Medical

• Castle Hill

• Customer Service Consultant

  • Jul 2008 - Jul 2011

  Communicating with clients/ stakeholders via phone, email or face to face, assisting clients with technical support, sales and marketing product, placing orders with international stakeholders including customized wheelchairs, invoicing, adhoc administration tasks and completing stocktaking procedures. Communicating with clients/ stakeholders via phone, email or face to face, assisting clients with technical support, sales and marketing product, placing orders with international stakeholders including customized wheelchairs, invoicing, adhoc administration tasks and completing stocktaking procedures.



Centrelink

• Penrith

• Customer Service Advisor APS Level 3

  • Jul 2007 - Jun 2008

  First point of contact for people wanting to apply for Newstart Allowance, Parenting Payment, Youth Allowance, Family Tax Benefits, Age pension and various other payment available to client based on their current need for assistance. Processing applying and reporting details ensuring that client meet the current criteria under the NSW – Centrelink Policy and procedures. First point of contact for people wanting to apply for Newstart Allowance, Parenting Payment, Youth Allowance, Family Tax Benefits, Age pension and various other payment available to client based on their current need for assistance. Processing applying and reporting details ensuring that client meet the current criteria under the NSW – Centrelink Policy and procedures.



Formula Moto Racing | Family owned and operated business

• Castle Hill

• Proprietor

  • Jan 1988 - Feb 2007

  Administration/Office Manager, sales, customer service with emphasis on building relationships and return business in the local community, administration - accounts payable/ receivable, Inventory, payroll (MYOB), data entry, banking, reconciliation (MYOB), marketing, product demonstrations (Sydney Boat Show etc.) Administration/Office Manager, sales, customer service with emphasis on building relationships and return business in the local community, administration - accounts payable/ receivable, Inventory, payroll (MYOB), data entry, banking, reconciliation (MYOB), marketing, product demonstrations (Sydney Boat Show etc.)