Experience

Eldon Insurance Services Ltd

• United Kingdom
• Insurance
• 1 - 100 Employee

• IT Support and admin

  • Sep 2017 - Present

  At Eldon, I moved to a more diverse role, compared to when I first started in 2014. I work in a service desk support role, helping the Eldon staff with IT issues throughout the company; these issues could be phone connection issues, network setups and printer collaboration. Another one of my daily tasks is correcting XML data issues, such as finding the errors in the XML and reprocessing the data.I help to organise and set up insurance policies for the clients, dealing with all administrative processes that go along with this such as; adding vehicles or new drivers, cancelling policies for reasons like fraud/missing payments, correcting premium issues including large premiums and checking letters have been sent correctly. Alongside this, I work with the Brokers of the insurance policies to reconcile data and information between the two companies.

• Administration

  • Feb 2014 - Present

  Checking incoming post to ensure which category it fits. Scanning all received post. Sorting and indexing clients documents whilst ensuring correct documents are returned to the client via recorded delivery. Collecting and sorting company post into second class, first class, recorded delivery or special delivery. Checking and ordering stationary. Adding payments onto our clients claim and taking inbound calls. Dealing with cheques that have been returned.



WGC Group

• Architecture and Planning

• Supervisor

  • Nov 2012 - Feb 2014

  Clean hotel rooms to a high standard. Provide guests with fresh towels and bedding. Ensure all laundry is clean and fresh. Replace consumables. As the supervisor, I would check the hotel rooms to ensure they are all up to standard. Check all consumables to ensure they are in date. Provide members of staff with various jobs of the day. Calculate and record staff productivity and non-productivity hours. Calculate and record usage of laundry each day. Clean hotel rooms to a high standard. Provide guests with fresh towels and bedding. Ensure all laundry is clean and fresh. Replace consumables. As the supervisor, I would check the hotel rooms to ensure they are all up to standard. Check all consumables to ensure they are in date. Provide members of staff with various jobs of the day. Calculate and record staff productivity and non-productivity hours. Calculate and record usage of laundry each day.