Experience

Vayyar Imaging

• Israel
• Semiconductor Manufacturing
• 200 - 300 Employee

• Customer Success Associate

  • Nov 2021 - Present



Sana Health

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Success Associate

  • May 2021 - Present



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Contact Tracer

  • Apr 2020 - Feb 2021



US Vision

• United States
• Retail
• 300 - 400 Employee

• Optical Assistant Manager

  • Jan 2017 - Jul 2018

  ● Educating patients on the benefits of glasses based on their prescription and lifestyle. ● In charge of medical sales strategies as well as training assistants. Managing and overcoming high monthly quarterly. Handling highly confidential health records. Verifying insurance eligibility and benefits. ● Addressing issues and alleviating customer concerns, answering calls and email inquiries. ● Following up with past customers for yearly eye exams. Scheduling patients for visual field to test for glaucoma. Managing inventory and ordering new supplies. ● Providing stellar customer experience. In charge of marketing strategies. Show less



Uncommon Goods

• United States
• Retail
• 200 - 300 Employee

• Operations Specialist

  • Apr 2016 - Jul 2017

  Customer Support Coach July 2018 - January 2020 ● Providing high-quality customer support to clients while resolving incoming tickets via phone and email. Performing QA testing to ensure that the level of service provided to clients remain high ● Evaluating Customer Support Representatives strengths and weaknesses during customer interactions and going over an improvement plan during coaching sessions to make advancements in the level of support we provide to our clients ● Familiarizing myself with new software’s quickly. Contacting vendors to see if client requests can be fulfilled while communicating with sales team ● Testing new software versions Show less



Gutman, Mintz, Baker & Sonnenfeldt

• Law Practice
• 1 - 100 Employee

• Executive Assistant

  • May 2014 - Apr 2016

  ● Ensured that all documents were prepared for meetings and events. ● Organizing and scheduling appointments and meetings. ● Booking travel arrangements as well as answering phone calls, responding to email inquiries. ● Performed data entry, used printing machine to print, process & label legal documents. Sorted mail and managed calendar. ● Ensured that all documents were prepared for meetings and events. ● Organizing and scheduling appointments and meetings. ● Booking travel arrangements as well as answering phone calls, responding to email inquiries. ● Performed data entry, used printing machine to print, process & label legal documents. Sorted mail and managed calendar.