Experience

TIO International

• Australia
• Advertising Services
• 1 - 100 Employee

• Secondment: Director of Growth

  • Oct 2023 - Present

• Senior Consultant

  • Jul 2022 - Present

  I provide dedicated support, training and recommendations across key customer accounts. Working closely with our customers and their team members to drive and deliver on their business objectives to support private practice growth.Part of my role is to aid their marketing planning and delivery to achieve business targets and ensure that have a strong in their local area and can be viewed as the expert in their location.Using our CRM software I provide training and monitoring of day to day activity across email marketing campaigns and prospective customers from lead to treatment.Delivery of core strategic projects both proactive to upcoming predicted consumer marketing trends and which also support effective use of all aspects of our membership service are a key part of my position.I drive value through strong relationship building and promote network cross sharing across the membership group for member retention and satisfaction.Working with cross functional teams to deliver outstanding service. Show less

• Client Services Manager

  • Jul 2021 - Jul 2022

  My role has a duel focus across key account management and day to day digital service delivery.Working alongside the wider team I manage the day to day digital requests from our customer members, direct workload to relevant team members, communicate effectively with clients and work to set service levels.I look after the key accounts as their dedicated consultant, onboarding new members of the team, providing training, feedback and reporting on the health of their account while providing ideas and support to find ways to grow their private practice share efficiently.Consulting with clients on our recommended projects, strategies and actions to achieve their key business objectives. Show less



Ormco

• United States
• Medical Equipment Manufacturing
• 400 - 500 Employee

• Digital Solutions Specialist - SPARK

  • Apr 2021 - Jun 2021

  My role is to cover the Southern region to promote the use of Spark (a new clear aligner system to the UK Market) to new customers and customers using alternative products. In practice and virtual training are in this role, working with practices to try a new product, protocol and workflow. My role is to cover the Southern region to promote the use of Spark (a new clear aligner system to the UK Market) to new customers and customers using alternative products. In practice and virtual training are in this role, working with practices to try a new product, protocol and workflow.

• Consultant

  • May 2017 - Mar 2021

  As part of our customer promise team my role is to provide marketing and in practice consultancy to deliver and grow our customers private practice share. I work closely with customers to identify and leverage opportunities for efficiency and growth across their business. Part of my role is to provide training and support on our marketing CRM systems to support the patient communication during their journey from lead to treatment and beyond. Leveraging ideas and digital efficiencies to keep in touch with the patient and remain front of mind for prospective patients. Working collaboratively with our digital strategist to optimise the performance of the customers account, providing ideas and recommendations for improvements and pivots as needed. Show less



People Force International Ltd

• Account Manager - Temp role prior to maternity leave

  • Jun 2016 - Aug 2016

  360 Recruitment role including lead and candidate generation achieved through a variety of mediums including networking tools, referrals, references, accessing job boards, B2B and B2C calling. • Building relationships with clients • Advertising vacancies appropriately by drafting and placing adverts in a wide range of media • Identifying and approaching suitable candidates • Receiving and reviewing applications, managing interviews and short-listing candidates • Checking the suitability of applicants before submitting their details to the employer • Briefing the candidate about the responsibilities, salary and benefits of the job in question • Preparing CV’s and correspondence to forward to clients in respect of suitable applicants • Arrange interviews for candidate • Informing candidates about the results of their interviews • Negotiating package Show less


TavistockMedia
• Events & Marketing Manager - Company liquidated

  • Apr 2015 - May 2016


CR Bard

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• European Events Co-ordinator

  • Aug 2014 - Apr 2015

  I was responsible for the successful execution of European events across a number of divisional channels. The events included trade exhibitions, events and our internal kick off company event for 500 delegates. My role involved the management of multiple events across all aspects from the initial set up, budget arrangements, internal communications, venue sourcing and liaison, event graphics liaison, planning, logistics, invoicing, on site execution, post event closure encompassing event budget management and cross charging. My responsibilities encompass the full management of external vendors and suppliers in order to achieve successfully manage multiple, concurrent project demands within required timeframes. Show less



MedComms Limited

• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Events Executive

  • Mar 2014 - Aug 2014

  My role encompassed the organisation and management of European and International events for clients from proposal to onsite delivery. Elements of my role included venue sourcing, contract negotiation, venue management and onsite event management. My role included the successful delivery of numerous events at any one time, ensuring proactive management of the suppliers, contractors, delegates, logistics and clients. Deliver effective and appropriate communication with clients, VIPs and suppliers and ensure that all parties are regularly updated. Part of my role included conducting site visits, preparation of client reports and contracts, budget management, budget reconciliation and invoicing. I managed pre event delegate packs, travel requirements including flights, transfers and ground agent support. PA support duties including expenses, restaurant bookings, orders, invoices, administration and projects as needed. Show less



Align Technology - manufacturer of Invisalign

• Marketing and Events Co-ordinator

  • Jan 2009 - Dec 2013

  Sole responsibility for full event planning, encompassing venue selection, contract negotiation, speakers bookings, delegate liaison, accommodation and restaurants bookings for all company events Communicate cohesively with marketing, customer support and internal/external stakeholders. Ensure events run within budget and planed time frames First point of contact to all potential consumers. Support face to face consumer meetings to drive product sales. UK point of contact for Social media project pilot in the UK Attend and oversee training events, ensure KPIs are met Manage registration and attendance data from seminars system/CRM reporting – create and deliver weekly updates Ensure feedback is reviewed and potential changes/improvements highlighted to senior management Show less



Dentsply Friadent

• Germany
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Course Co-ordinator

  • Apr 2007 - Dec 2008

  Act as a company representative at sponsored courses and events, deal with site contacts, resolve delegate queries, organise for payment for courses/events, collection/delivery of equipment for hands- on days, complete attendance certificates for delegates. Liaise directly with delegates to arrange flights, hotels, catering, and payment- follow up for payment Provide administrative support to eleven sales representatives, including organising quarterly sales meetings and the Christmas partyOrganise hotel accommodation and act as a UK point of contact for events and VIP trips. Show less



Select Appointments

• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Apr 2005 - Oct 2006

  Responsible for attracting my own candidate pool through advertising, the internet, networking and repeat business. Ensuring candidates are kept up to date throughout the process. Match suitable candidate skill sets, personal attributes and the client’s requirements to open vacancies Build networks with local recruiters and HR managers to develop job leads Market research to secure new vacancies and negotiation of client fee’s Attending networking meetings and following up new leads Sourcing and registering core candidates for 2.5 hours, carrying out 5 competency assessments matching their skills for suitable positions- proactively calling for them Work to set targets, develop new and existing clients – face to face client visits and cold calls Show less