Kerrie Wert
Operations Manager at Colorful Resilience LLC- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Bryan McGuire
Kerrie was an Operations Supervisor when I took over the Best Buy in Holyoke, MA. Most peers found it unconventional when I promoted her to run the largest volume sales department in the store, a department that had consistently underperformed, both in every measurable sales metric, and in associate loyalty scores. Kerrie understands how to quickly identify root cause opportunities, and put together plans that are effective, and behavior driven. Her ability to manage people and processes was all she required to help a department that was extremely foreign to her reach goals in a time period that even I thought unlikely. Within 3 months of taking over the department, she was showing positive revenue and margin comp sales increases, and within 9 months her departments were top ranked in the company, even finishing January 2012 #1 in the company. Kerrie is an individual who refuses to fail, she is a high energy leader who inspires everybody she leads (and those that she works for) through high energy, clear direction and solid business acumen. I would recommend Kerrie for any store leadership position available, and I am confident she will deliver the same performance that she delivered to my location.
Bryan McGuire
Kerrie was an Operations Supervisor when I took over the Best Buy in Holyoke, MA. Most peers found it unconventional when I promoted her to run the largest volume sales department in the store, a department that had consistently underperformed, both in every measurable sales metric, and in associate loyalty scores. Kerrie understands how to quickly identify root cause opportunities, and put together plans that are effective, and behavior driven. Her ability to manage people and processes was all she required to help a department that was extremely foreign to her reach goals in a time period that even I thought unlikely. Within 3 months of taking over the department, she was showing positive revenue and margin comp sales increases, and within 9 months her departments were top ranked in the company, even finishing January 2012 #1 in the company. Kerrie is an individual who refuses to fail, she is a high energy leader who inspires everybody she leads (and those that she works for) through high energy, clear direction and solid business acumen. I would recommend Kerrie for any store leadership position available, and I am confident she will deliver the same performance that she delivered to my location.
Bryan McGuire
Kerrie was an Operations Supervisor when I took over the Best Buy in Holyoke, MA. Most peers found it unconventional when I promoted her to run the largest volume sales department in the store, a department that had consistently underperformed, both in every measurable sales metric, and in associate loyalty scores. Kerrie understands how to quickly identify root cause opportunities, and put together plans that are effective, and behavior driven. Her ability to manage people and processes was all she required to help a department that was extremely foreign to her reach goals in a time period that even I thought unlikely. Within 3 months of taking over the department, she was showing positive revenue and margin comp sales increases, and within 9 months her departments were top ranked in the company, even finishing January 2012 #1 in the company. Kerrie is an individual who refuses to fail, she is a high energy leader who inspires everybody she leads (and those that she works for) through high energy, clear direction and solid business acumen. I would recommend Kerrie for any store leadership position available, and I am confident she will deliver the same performance that she delivered to my location.
Bryan McGuire
Kerrie was an Operations Supervisor when I took over the Best Buy in Holyoke, MA. Most peers found it unconventional when I promoted her to run the largest volume sales department in the store, a department that had consistently underperformed, both in every measurable sales metric, and in associate loyalty scores. Kerrie understands how to quickly identify root cause opportunities, and put together plans that are effective, and behavior driven. Her ability to manage people and processes was all she required to help a department that was extremely foreign to her reach goals in a time period that even I thought unlikely. Within 3 months of taking over the department, she was showing positive revenue and margin comp sales increases, and within 9 months her departments were top ranked in the company, even finishing January 2012 #1 in the company. Kerrie is an individual who refuses to fail, she is a high energy leader who inspires everybody she leads (and those that she works for) through high energy, clear direction and solid business acumen. I would recommend Kerrie for any store leadership position available, and I am confident she will deliver the same performance that she delivered to my location.
Experience
-
Colorful Resilience LLC
-
United States
-
Mental Health Care
-
1 - 100 Employee
-
Operations Manager
-
Sep 2023 - Present
-
-
Executive Assistant
-
May 2022 - Sep 2023
Colorful Resilience is an outpatient mental health group practice in Western Massachusetts that looks to provide services -predominantly but not exclusively- to immigrants, 1st generation, BIPOC, and LGBTQ+ folks, both in person and virtually. Our licensed clinicians are proud representatives of the communities we serve.
-
-
-
Eavesdrop
-
Entertainment Providers
-
Vocalist
-
Sep 2014 - Present
Originating as an acoustic trio, Kara Wolf, Laura Buchanan and Kerrie Bowden maintain their vocal roots and continue to shape their sound through collaborative songwriting. With over seven years of writing, performing and touring together, these Western Massachusetts natives have honed a special sound that brings the listener in and surrounds them with a powerful combination of intricate harmonies, contagious melodies and moving rhythm. Their voices belong together, artfully weaving their soulful lyrics into songs that will withstand the test of time. Visit us at: www.eavesdropband.com Show less
-
-
-
Best Buy
-
Retail
-
700 & Above Employee
-
In-Home Advisor
-
Jan 2018 - May 2022
-
-
Assistant Store Manager
-
Nov 2015 - Jan 2018
I am a customer facing member of leadership, with the primary responsibility of leading my store’s sales team in providing world class customer service in order to hit the financial goals set for the store.My everyday responsibilities include: Actively floor leading by matching employees with customers, observing sales interactions to provide in the moment coaching, mentoring and developing my sales leads; helping them create coaching rhythms around product knowledge and selling skills for their teams while maintaining productivity, delivering monthly one on ones to the sales team; giving employees feedback about current performance and setting performance goals for the new month, effectively writing weekly schedules for the sales team, supporting employees dealing with complex orders and customer issues, supporting and spearheading company initiatives as they are communicated to me at the store level, and supporting my General Manager in efficiently managing the store in achievement of financial goals. Show less
-
-
Supervisor - Home Theater/Appliances/Car Audio/Entertainment
-
Nov 2014 - Nov 2015
I was a customer facing member of leadership, with the primary responsibility of coaching and training my team of approximately thirteen associates around selling skills, product knowledge and how to create an overall culture of legendary service for our customers. My everyday responsibilities include: Floor leading within my labor zone by matching employees with customers, coaching and training my staff on selling skills and product knowledge, utilizing the employees’ individual sales tracker to provide needs based coaching to help improve the overall customer experience, and analyzing the labor zone’s performance metrics by identifying areas of opportunity to help increase overall profitability, motivating the sales team to provide world class customer service through recognition and accountability and analyzing customer metrics to ensure the fulfillment of Best Buy’s customer promise, championing and validating the training culture within the store, as well as facilitating quarterly trainings for the store and my specific labor zone, developing the team including succession/progression planning and monitoring employee metrics to ensure employee engagement. Show less
-
-
-
RBS Citizens
-
United States
-
Senior Personal Banker
-
Jan 2013 - Nov 2014
I am a customer facing employee that performs teller and banker functions in a retail banking setting, with the responsibility of providing world class customer service and creating long lasting customer relationships through financially based conversations and interactions. I am a customer facing employee that performs teller and banker functions in a retail banking setting, with the responsibility of providing world class customer service and creating long lasting customer relationships through financially based conversations and interactions.
-
-
-
-
Home Essentials Supervisor
-
Jun 2011 - Jan 2013
Sales lead, coach and train part time and full time associates, leadership development, manage labor for two departments, communicate company initiatives and coach the sales strategies around those initiatives, systems efficiency, perform quarterly and yearly performance assessments on part time and full time associates.
-
-
Administrative Senior
-
May 2009 - Jun 2011
Manage the cash office, coach and train the cashiers, customer service representatives and sales operators, handle customer issues dealing with customer experience as well as systems issues.
-
-
Education
-
2005 - 2009
College of Our Lady of the Elms
Bachelor's degree, History
Community
