Experience

British Pregnancy Advisory Service (BPAS)

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Operations and Quality Manager, South West

  • Jul 2022 - Present

  Responsible for operations and quality management of in clinic services. Strategic delivery of services against budget and compliance with organisational and regulatory standards. Overseeing delivery of services to NHS and private funded clients in sexual health. CQC registered manager, client pathway management, quality assurance, clinical compliance, project management, direct line management of multi disciplinary teams.

• Operations Manager Telemedicine

  • Jul 2021 - Jul 2022

  Responsible for operations and quality management of national telemedicine services. Overseeing delivery of services to NHS and private funded clients in sexual health, CQC registered manager, delivery of strategic business plan, quality assurance, project management

• Treatment Unit Manager

  • Jul 2019 - Jul 2021

  Clinic manager for 3 treatment units in Warwickshire region. CQC registered manager for the cluster, managing a multi disciplinary team providing consultations, treatment, screening and support services to clients. Controlled Drugs accountable officer. Responsible for complying with CQC regulations, performance standards and audits, budgets, capacity management and scheduling, direct line management of various staff.

• Operational support manager

  • Apr 2016 - Jun 2019

  Managing a large team of specialist advisors to support the operations of a national contact centre. We provide vital care and choice in sexual health services for women and men. My key responsibilities are tactical resource and operational management of our booking and information centre. I also lead our fast track teams and specialist placement teams working directly with national NHS facilities to ensure clients have access to specialist clinical care.



NIHR Clinical Research Network

• United Kingdom
• Hospitals and Health Care
• 300 - 400 Employee

• Research Assistant

  • Aug 2015 - Apr 2016

  Assistant to Research Facilitators for the network in the west midlands NHS trusts. Supporting multi disciplinary team in delivery and management of clinical research studies gathering data and creating proposals for senior manager review. Working closely with Research and Ethics committees accross a number of NHS Hospitals to analyse data and regularly presenting to senior management/boards. Assistant to Research Facilitators for the network in the west midlands NHS trusts. Supporting multi disciplinary team in delivery and management of clinical research studies gathering data and creating proposals for senior manager review. Working closely with Research and Ethics committees accross a number of NHS Hospitals to analyse data and regularly presenting to senior management/boards.



Arden & GEM CSU

• Wellness and Fitness Services
• 1 - 100 Employee

• Assistant, Continuing Health Care

  • Nov 2014 - Aug 2015

  Managing client databases and completing local authority funded contracts and care plans with care providers were my main responsibilities. I regularly dealt with confidential information and building client relationships at challenging and distressing times. My role involved interpreting complex health professional assesments to agree funding and placements and presenting client cases to senior management within tight timescales for long term and palliative clients health care needs. Working as part of this fantastic multi disciplinary team and being a valuable support to my colleagues was a pleasure after being self employed for many years. Show less



Truly Scrumptious

• United States
• Graphic Design
• 1 - 100 Employee

• Business Owner

  • 2010 - Oct 2014

  Launching my own business was an incredible and challenging experience. I took my passion for baking and creativity and launched a cake making business from home for weddings and events and quickly grew the business to launch a retail premises in a high street location, serving customers in a vintage style tea room with my products daily. I created all branding, promotional materials, designed and built my website, completed all administration and financial aspects of running the business and developed vital skills in business management. Establishing long term relationships with clients and fellow businesses was a highlight. Show less



AND Partners

• Germany
• Law Practice

• Account Executive

  • Jun 2008 - Jul 2009

  My role within this creative agency was to support the Account management team working on various projects and campaigns for our wide client base. Clients included a national hotel chain, regional shopping malls, investment companies and small businesses. My skills in project management and organisation really developed in this role having to switch between live and forthcoming campaigns and prepare for annual events. Trend analysis, creative strategy meetings, market research and maintaining client data were all integral to my role. I developed lasting relationships with colleagues and clients at AND Partners and it was a pleasure to be part of this team. Show less



Sound Broadcast Services

• Marketing Assistant

  • Jan 2007 - Aug 2007

  My responsibilities at SBS included vital support to the account management team and our clients including BBC World Service. SBS successfully manufactured and supplied radio transmitting equipment to well established clients worldwide. My role was to maintain client orders, liase with clients about technical issues and forthcoming projects, attend worldwide trade shows and conventions (including annual Las Vegas convention) My responsibilities at SBS included vital support to the account management team and our clients including BBC World Service. SBS successfully manufactured and supplied radio transmitting equipment to well established clients worldwide. My role was to maintain client orders, liase with clients about technical issues and forthcoming projects, attend worldwide trade shows and conventions (including annual Las Vegas convention)