Experience

NEL

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Head of Planning and Performance

  • Apr 2017 - Present

  I work within the Governance Directorate of NEL, leading the CSU's corporate planning and performance function. This role involves:- Developing and managing NEL's corporate reporting processes. - Overseeing the management and analysis of KPI data and the production of reports for both customers and internal use.- Developing streamlined and consistent processes across the CSU for the collection and use of performance data.- Presenting and analysing highly complex information about projects, initiatives and services to inform decision making.- Ensuring compliance with corporate processes.



South East Commissioning Support Unit

• Associate Partner, Business Management, CFO and ICT

  • Feb 2016 - Apr 2017

  I worked across both the CFO and ICT Business Units providing a coordinated approach to business planning and ensuring compliance with business processes. This included:- Overseeing the management and analysis of financial and staffing information.- Maintaining a strategic overview of the Business Units' sales pipeline, risks, performance against targets and SLA development. - Presenting and analysing highly complex information about projects, initiatives and services to inform decision making.- Ensuring compliance with corporate processes.In addition, as a member of the ICT Senior Management Team, I also managed the ICT performance and improvement function. I coordinated communications across the ICT Business Unit and oversaw the ICT purchasing function. I also managed the ICT Business Unit's administration function.

• Principal Associate, Business Manager (Business Services)

  • Jan 2014 - Feb 2016

  The Business Services Directorate comprises ICT, Business Advisory Services, Business Intelligence and an evolving Business Services Centre. The unit employs around 600 staff and delivers services to in excess of 300 customers, including CCGs, Primary Care Services and NHS England. As a member of the Business Units Senior Management Team, I support the Senior Partner and Partners through:- The management and analysis of financial and staffing information.- Maintaining a strategic overview of the Business Unit’s sales pipeline, risks, performance against targets and SLA development. - Presenting highly complex information about projects, initiatives and services to a wide range of stakeholders in formal settings. - Nurturing key relationships and maintaining networks internally and externally, including national networks.- Leading the business processes internally and externally to ensure the delivery of projects, initiatives and services to time, in a cost effective way and to the required quality. - Maintaining a strategic overview of performance and risk information across the Business Unit to ensure that services are performing well against targets and significant risks are mitigated.



London Borough of Bexley

• Government Administration
• 700 & Above Employee

• Programme Manager (previously Business Analyst)

  • Jun 2011 - Jan 2014

  I was one of a team of Four Programme Managers tasked with implementing the Council's programme of services reviews to deliver business transformation and efficiencies. I worked closely with Directors and Deputy Directors to improve service delivery and identify opportunities to realise efficiencies within both the Customer and Corporate and Finance Directorates. This included:- Investigation of potential outsourcing opportunities.- A review of the Council's Legal Services function.- Working with other local authorities to determine the feasibility of potential shared services.- Identifying areas of customer contact where channel shift could be achieved. This involved data collection and analysis to determine where transactional telephone support services could be transferred to the Council's Contact Centre and where services could be provided online through self service. - Presenting review findings and recommendations to the Council's Value for Money Board.

• Senior Policy and Improvement Officer (previously Corporate Projects Officer)

  • Jun 2009 - Jun 2011

  Within the multi-disciplinary Policy and Performance Team, I undertook two main roles:1. Policy Lead for Partnership Working:- Managing and supporting the Council's Local Strategic Partnership (LSP)- Negotiating the LSP's second Local Area Agreement- Managing the Council's relationship with the Voluntary Sector, including the local CVS and the Voluntary Sector Compact- Managing the Council's Small Grants Scheme- Undertaking a review to determine whether early intervention activity with troubled families was cost effective in the long term - Reviewing the processes undertaken by service areas when agreeing Service Level Agreements with Schools and Academies2. Performance Management Lead:- Managing the implementation of the Council's performance management system.- Providing quarterly monitoring statements for review by committees and boards.- Identifying areas of poor performance- Supporting services to develop Service Improvement Plans

• Performance Support Officer

  • Jun 2006 - Jun 2009

  - Project managing the Council's successful application for Beacon Status. - Undertaking performance monitoring and the analysis of performance information.- Liaising with the Audit Commission in the performance aspects of Corporate Performance Assessment (CPA).- Negotiation of the Local Strategic Partnership's first Local Area Agreement.- Working with external consultants and deputy directors to support delivery of efficiency savings including the outsourcing of services and development of the Council's Contact Centre.



Sevenoaks District Council

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Licensing Administrator

  • Aug 2004 - Jun 2006

  Supporting a small team to transfer responsibility for alcohol and entertainment licensing from the Magistrates Courts to the Council. Supporting a small team to transfer responsibility for alcohol and entertainment licensing from the Magistrates Courts to the Council.