Experience

Review Australia

• Australia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Casual retail for Review Clothing

  • Dec 2020 - Present



Uniting

• Australia
• Non-profit Organizations
• 700 & Above Employee

• Program Change Lead

  • Jan 2021 - Present

  I am responsible for creating and implementing change management strategies that will enable those impacted users to successfully transition from current states to a future state. This includes planning, developing, delivering and tracking the change journey through change management deliverables. I am responsible for creating and implementing change management strategies that will enable those impacted users to successfully transition from current states to a future state. This includes planning, developing, delivering and tracking the change journey through change management deliverables.



Western Sydney University

• Australia
• Higher Education
• 700 & Above Employee

• Campus Support Manager

  • Jul 2014 - Jan 2021

  The position is primarily responsible for the provision of high quality, pro-active technology support services to staff and Western Sydney University business units and schools at Parramatta East campuses. This involves working collaboratively as part of a campus support team to ensure services are provided according to defined protocols and standards. Its important our staff and students receive a great customer experience allowing them to focus on the core business being - learning, teaching and research.The Parramatta East footprint covers;- Parramatta North & South Campuses- Parramatta City Campus- Parramatta 100 George Street Campus - Sydney Olypmic Park- Westmead Innovation Precinct



University Western Sydney

• Acting Network Services Manager

  • Dec 2013 - Mar 2014

  As the Network Services Manager I was responsible for the installation and the maintaining of the Universities network.I worked as part of an IT team with project managers, network engineers and support staff.Skills* Understanding of the UWS network/infrastructure* Problem solving skills* Interpersonal skills* Negotiation skills* Team work skills* Delegation skill* Understanding of the business

• Service Desk Analyst

  • Jan 2014 - 2014

  I am a very experienced and very highly motivated client focused IT Service Desk Analyst with extensive knowledge in IT Service Desk activities, operations and procedures. * Working within an ITIL framework* First point of contact and escalation* Experience in customer service delivery* Manage customer expectations* Ability to manage a range of clients/customers* Ability to negotiate win-win situations with agreement from customers