Experience

ArcBlue

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• Head of Technology Implementation and Change Management

  • Apr 2023 - Present

• Technology Implementation and Change Manager

  • Nov 2021 - Mar 2023

• Senior Consultant: Project and Change Management

  • Mar 2016 - Oct 2021

  Working in Australia and abroad, main works completed include:Project and Change Lead: Asian Development Bank - Implementation of change strategy for the release of the new procurement framework across the Asian Development Bank and 29 Development Member Countries. Philippines, India, Sri Lanka 10monthsSenior Consultant Change Management: ARTC - Develop change strategy, communications and training program for deployment of new procurement framework. NSW 4monthsSenior Consultant Change Management: TfNSW - Develop communications and training program for deployment of social procurement framework. NSW 4monthsSenior Consultant Project and Change Management: Open Windows - Lead the supplier side for the implementation of a new contract management system including project implementation plan and reporting, change strategy, communications and training. ACT 16monthsSenior Consultant Project and Change Management: University of Tasmania - Solutions development for electronic procurement, including stakeholder engagement, industry analysis, and implementation project plan. TAS 3months Show less


On Sabbatical
• Professional Training and Coaching
• On Sabbatical

  • Jul 2015 - Feb 2016


NSW Government - Transport for NSW, Transport Shared Services

• Senior Project Manager

  • Jul 2013 - Jul 2015

  NSW Government Transport Shared Services (TSS) – Shared Services provider to Transport for NSW (including TfNSW, RailCorp, Roads and Maritime and State Transit) responsible for the delivery of professional shared service solutions (incorporating Finance, HR, Payroll, Procurement, Facilities, Fleet and Property, Records Management and Workers Compensation) Staff Reporting: 3 staff & up to 25 staff per Project TeamDuties:• Project Manage reform projects for Shared Services, covering the establishment, merger or divestment of new agencies within the Transport cluster, including defining scope, deliverables, milestones, risks, issues, activities and documentation• Develop costings and manage the budgets for projects ranging from $200k TO 1.4M• Develop resource plans and manage project resources for successful deliver of projects• Develop and manage Change program and Communications for internal projects• Develop a Demand Management methodology and tools to track and manage project workload across TSS• Manage and run the Reform Management Board.Achievements:• Successful delivery of: o Establishment of a new 900+ staff agency branch, including ICT changes, structure, processes and cultural change. o Divestment of RailCorp and BRFC entities ensuring all HR, Finance, Procurement and Assets closure o Merger of over 40 Registries’ between Transport/Roads and Maritime Services to Service NSW.• Manage changeover of Operating System XP to Windows 2007, including cross-enabling over 200 applications• Development and rollout of Cultural change and Induction Program to 900+ staff over 20 locations across the state of NSW Show less

• Communications and Change Manager

  • Jun 2011 - Jun 2013

  Shared Services provider to Transport for NSW (including RailCorp, Roads and Maritime and State Transit Authority) responsible for the delivery of professional shared service solutions Duties:o Develop and implement change strategies using ADKAR methodology to drive change for organisational reform, cultural change and process reform.o Directly liaise and communicate with staff to lead their change journey. o Provide expert advice on communication methods, channels and content to support change management and business process re-engineering. o Manage the Change Champions program.o Deliver short-term and long-term communications strategies to support business needs. o Deliver timely, consistent and consolidated communications to support the establishment and success of organisation. o Prepare and distribute communication materials for managing change through multiple channels. Achievements:• Successful development and implementation of Communications and Change strategies to assist with changes to Operating Model, Structure, Values and Culture• Development and implementation of Knowledge Retention strategy• Successful development and implementation of multiple communication and change strategies, including: o SAP payroll system o Implementation on new Records Management system (Objective) o ICT software package rollouts - Microsoft 2007 suite o Implementation of new recruitment process for contractors• Set-up of new communications unit, including developing new channels, and targeting messages• Successful development and implementation of Communications Strategy to build Transport Shared Services• Effective engagement with staff and acceptance of transformation program, including achieving 90% staff recognition and uptake of values• Increased readership of weekly newsletter by over 400% and click-rate to Intranet by over 300% • Manage and present at staff briefings, inductions and Road Shows visiting 1000 staff across 38 locations. Show less



NSW Government - Department of Services Technology and Administration

• Manager, Corporate Communications

  • Jun 2009 - May 2011

  State Government Agency responsible for the delivery of professional services (including Fair Trading, Industrial Relations, Commerce, Public Works, NSW Procurement and more) to other State Government bodies, Industry & the Public Staff Reporting: 5 direct staff Duties: • Develop, lead and manage the Corporate Communications Team • Strategic development and project management of departmental and project Communications plans • Develop and deliver change communications to align and change behaviour across the organisation in relation to departmental vision and values, OHS programs, Learning and Development, Reward and Recognition program and Corporate Plan • Project Manage the implementation of the NSW brand across NSW Government • Develop, implement and manage Internal communications messages to 3500 staff across 85 locations • Undertake Events Management for the department, including Client and Industry events • Build and manage Market Research tools. Conduct research identifying issues and opportunities • Engage executive and liaise with all internal parties, stakeholders, and industry to ensure effective project implementation • Manage budget - $260,000. Achievements: • Develop, implement and manage multiple Communication/ Change plans, to increase effectiveness of projects (Sustainability, Corporate Plan, DSTA Values and Capability Framework) • Manage the release of new NSW Government brand across all NSW government agencies, on time and within budget • Development and implementation of new Internal Communications channels (including online eNewsletters, Posters, Screen Messaging and social networking) engaging all staff across 85 regional and metropolitan areas • Development of an internal Design Team service, saving department tens of thousands in design costs. • Successful management of key departmental events, including Annual Excellence Awards by the Minister for Commerce and DG • Successful management of advertising project to save over $130,000. Show less



NSW Government - Department of Services Technology and Administration, NSW Procurement

• Senior Marketing Manager

  • Mar 2008 - Jun 2009

  NSW Procurement – responsible for the delivery of professional Procurement services to Federal, State and Local Government, the Not-For Profit market and Industry Staff Reporting: 2 staff Duties: • Develop and lead a new marketing team • Develop and execute a new approach to market, including all aspects of strategic marketing and communications plans • Develop and implement short term tactical marketing plans to create demand generation programs including email, direct mail, online, telemarketing and other channels as required to meet goals for market penetration and leads • Manage the units media and parliamentary enquiries and issues • Market products and services to segmented target markets for State Contracts worth over $3.5 billion • Conduct market research to identify market requirements for current and future positioning • Manage Client and Industry Events and annual Supplier Trade Show. • Develop and maintain key communication channels, including websites, brochures, promotional material and print production • Manage and build the NSWBUY and NSW Procurement brand • Manage budget of $360,000. Achievements: • Successful development and implementation of core marketing and communication channels: o NSWBUY website and NSW Government website o Wide range of Print Material (brochures, flyers, booklets) o External Client Newsletter and Internal Staff Newsletter • Launch of new brand in NSW Government procurement sector (NSWBUY) • Successfully develop and implement telemarketing channel, delivering increase in use of E10 Biofuel fuel across government to over 20% • Successful management and implementation of multiple marketing campaigns, including increased use of State Contract for food by 12% • Developed and implemented new strategies to increase participation in both Client and Industry events by over 50% • Successful partnership with Industry to market and increase use of Government Contracts worth over $400million Show less



NSW Government - Department of Services Technology and Administration, eBusiness Solutions

• Marketing and Communications Manager

  • Feb 2005 - Mar 2008

  eBusiness Solutions Branch - responsible for the development and delivery of electronic procurement & tendering solutions to Federal, State, Local Government & Not-For Profit Staff Reporting: 1 Marketing Assistant Duties: • Develop and management of B2B marketing and communications strategies • Establish Key Performance Indicators on BTL performance campaigns ensuring high quality standards for communications and corresponding sales and channel performance measuring • Manage media responses and develop media releases • Develop and implement brand and editorial guidelines across all channels • Plan, develop and deliver all promotional and communication materials required, including quarterly publications, brochures and reporting • Events management of quarterly forums and yearly trade shows • Work with Client Services (Sales) to increase the customer base • Management of the Marketing Budget, $80,000 • Competitor analysis to monitor external influences and position eBusiness Solutions • Manage staff project teams for the delivery of key projects Achievements: • Developed key components of yearly and 4-year strategic business plan for eBusiness Solutions, including mission, objective, strategy, KPI’s, tactics and projects • Successful development and launch of new product lines for B2B purposes, including branding, pricing, collateral, life cycle program and growth in utilisation of products • Develop BTL and ATL campaigns, increasing use of services by up to 40%, and delivering up to 40 new clients to increase market share • Increased brand awareness and customer satisfaction by over 15% by introducing brand guidelines and a standardised communication strategy • Developed and implemented the ‘Black Hole’ strategy to enhance internal communications • Managed over 15 major events and forums, increasing market share by over 60% each year • Development of new online communication channels, including new Intranet and customer website improving usability and traction Show less



Q Stores, NSW Department of Services, Technology and Administration

• Marketing Officer

  • Jun 2003 - Feb 2005

  Q Stores – Wholesale provider of stationery and office supplies to Government and Not-for-profit marketStaff Reporting: 1 Marketing Assistant • Project management of the development of marketing material including quarterly magazine, update packages and ad-hoc materials.• BTL direct marketing campaigns to increase market share & utilisation to customers• Conceptual development, design and print production management of promotional material• Campaign Analysis on cost, profit margins and product management, reporting on campaign success in growing the organisation• Implementation of new processes & concepts to improve work flow• Delivery of annual product catalogues, on time and on budget• Delivery of quarterly magazines on time and on budget• Successful project management of marketing material (budgetary and timeframes)• Successful introduction of new products to the marketplace Show less

• Marketing Assistant

  • Apr 2001 - Jun 2003

  Q Stores Branch – Wholesale provider of stationery and office supplies to Government and Not-for-profit market • Development & project management of promotional material• Cost, product and profit margin analysis and reporting• Events management



Rainmaker Information Financial Services

• Associate Client Services & Sales

  • Sep 1999 - Mar 2001

  Rainmaker Information – Financial research company providing information services to the financial sector • Design and implement marketing material • Customer relationship management • Brand management Rainmaker Information – Financial research company providing information services to the financial sector • Design and implement marketing material • Customer relationship management • Brand management



Colonial First State Investment Management

• Customer Service Officer

  • Jan 1999 - Sep 1999

  Funds Manager in Financial sector • Provide a continuous high level of customer service Funds Manager in Financial sector • Provide a continuous high level of customer service