Experience

MA Department of Elementary and Secondary Education

• Education Administration Programs
• 100 - 200 Employee

• Data Collection Support Specialist

  • May 2006 - Present

  • Provide technical assistance to school and district personnel on the reporting of student data, student scheduling and educator information. • Assist with reviewing the accuracy and comprehensiveness of information collected through SIMS, SCS and EPIMS. • Provide full support and training to school and district personnel through all pilot projects and new data initiatives implemented through the data collection office. • Provide technical assistance to school and district personnel on all other data collection/security portal applications, such as, Edwin Analytics, SSDR, SAC, SSR, MSR, Publish Manager, Graduation Rates, Dropout Reports and Drop Box Central. • Provide customer service to all individuals calling into ESE needing assistance with any and all questions relating to the school and district profiles information contained on the ESE website. • Provide customer service to all individuals calling into ESE needing assistance with any and all questions relating to directory administration, such as, contact information changes so it reflects correctly on ESE School and District Profiles, adding and removing users, assigning and removing security roles and district reconfigurations. • Manage all requests for internal ESE agency staff for directory administration, such as, new user ID requests, password changes and security roles and functions. • Provide informational assistance to all organizations on the functionality and meaning behind each of the functions and security roles housed in directory administration. • Work closely with the management on the reorganization of all opening, closing and configuration changes for all public schools. • Work closely with production support team on assigning new organizational codes being added to directory administration (public, private, charter, special education, alternative etc.) • Work closely with the assessment office, production support and measured progress on the MCAS shipping list to ensure accuracy. Show less



Automatic Data Processing

• United States
• Human Resources Services
• 100 - 200 Employee

• E-Tech Support Specialist

  • Dec 2003 - May 2006

  Provide senior level technical support for all escalated online software issues, as well as, answer incoming client calls for general online software issues.Provide technical support for Payroll for Windows product.Troubleshoot basic SQL and Oracle database errors.Assist clients with building ReportWriter and ReportSmith reports using SQL and Oracle databases.Input all issue and resolution information into Clarify eAccess database for tracking purposes.Approve and assign security access to all clients for online software product.Assist technical associates with internal product training.Assist Implementation associates with new client setup for online product.Assist Manager with client complaints regarding online product reliability and customer service issues. Liaison to Corporate Level Support for New England Region. Massachusetts Department of Elementary and Secondary Education Show less

• Web Administrator/HTML Programmer

  • Jul 2003 - Dec 2003

  Responsible for administering and maintaining a large public websiteProduce high quality error-free and cross platform accessible HTML mark-upEnsure consistency and technical integrity across all web pages on the siteExecute time-sensitive posting requests under pressureWork closely with a team leader and 40+ unique clients/content providers

• Software Technician

  • Dec 2000 - Jun 2003

  Provided software support for all users within the school district.Hosted software training classes for new users.Assisted with maintenance of district wide student database.Provided desktop support for Superintendent’s office and Administrative staff.Assisted Network Administrator with port and hub live wire testing.Assisted Network Administrator with the setup of email accounts and student network folders.Managed student and staff security identification database on a daily basis.Managed Revere Police Department security identification.Handled all Requisitions and Purchase Orders for parts and software needed. Show less

• Technical Support

  • Jul 2000 - Dec 2000

  Handled all internal and external calls for Level I and Level II Technology support.Maintained Remedy Support Systems complaint call log for Technology staff.Provided support for RCN teacher email and internet accounts.Created and managed internal Technology newsletter.Supervised Call Center staff on all external VES (Virtual Education Space) issues. Provided administrative and technical support for VES project.Provided Human Resources Technology Director with administrative support.Assisted with all internal and external Technology conferences.Massachusetts Department of Elementary and Secondary Education Show less

• Executive Assistant

  • Jul 1998 - Jul 2000

  Handled all correspondence and calls for administrator and supervisor.Created and maintained databases for: Local Partnerships, Regional Employment Boards, STW Executive Board, WBLP Steering Committee, State Plan Focus Committee and Certificate of Occupational Proficiency.Handled all state plan correspondence as well as registration and nametags, etc.Assisted supervisor with all RFRs, RFPs, and all budget issues. Assisted educational specialists upon request of Administrator.Acted as department liaison to Copy Center, Operational Management, Supply Center and Technology department.Coordinated all internal and external conferences.Prepared PowerPoint presentations and correspondence for all conferences.Formatted all School to Career brochures and pamphlets.Assisted administrator with Executive Board meetings.Massachusetts Department of Elementary and Secondary Education Show less

• Executive Assistant

  • Jul 1997 - Jul 1998

  Managed all file systems and special projects for Deputy Commissioner.Answered and directed calls for the Commissioner and Deputy Commissioner.Managed Deputy Commissioner’s in and out-of-state travel.Managed Deputy Commissioner’s schedule and planning of events.Assisted in Project PALMS and other projects under the Deputy Commissioner.Handled general questions, complaints, and concerns from the public and State staff. Assisted in managing and developing Commissioner’s written communication.Acted as a liaison to mail center, supply center, and operational management team.Assisted in monthly mailings to the Board of Education. Show less

• Operational Assistant

  • Feb 1996 - Jul 1997

  Operated PBX telephone switchboard; Greeted and referred caller/visitors to appropriate Departmental clusters and/or external agencies; Assisted Agency staff with telephone system use; Advised regarding technical features and established Protocol Procedures. Assisted in daily management of common area services; maintained equipment and advised staff of proper usage; Monitored supplies; Assisted staff with conference room reservations, maintained data on scheduler packet. Managed labeling services provided by the Department; Maintained files and databases as required; administered all related customer service issues. Assisted Administrator and Office Manager in compiling reports, work plans, and communications; Maintained Operational files of the Agency, as well as unit files and records. Coordinated internal and external conference accommodations for the Agency. Show less