Experience

CareerCycles

• Canada
• Professional Training and Coaching
• 1 - 100 Employee

• Career & Life Coach Associate

  • Nov 2018 - Present

  I support clients to uncover their strengths, assets, natural interests, desires and personal qualities using the narrative approach so clients can develop career management skills, psychological capital (hope, efficacy, resilience, optimism HERO) and growth mindsets. Facilitate intake and discovery calls from leads to assess client needs and goals to recommend coaching programs and design possibilities using effective listening skills, inquiry and empathy resulting in a 60% conversion rate. Enable psychological capital that empowers clients to develop strategies for effective goal setting, performance development, transition planning, job search readiness and self-awareness for 200+ individual professional clients through effective coaching using narrative approaches. (18-55+)Advise clients on best practices for job search tools - LinkedIn profiles, resumes and outreach strategies to establish or expand networks to employment through research, communications design and goal setting and resilience. Build team capacity for strengths based conversations through facilitation of workplace development programs and interventions for virtual and hybrid teams to improve team building, retention, engagement and belonging. Develop outreach communications and customer relationship management strategies to engage employers and post-secondary institutions with career management programs through demos, discovery calls and social media tactics.Administer database updates and cleaning standards for data governance and operational effectiveness. Show less

• Career Coach Jr. Associate

  • Nov 2014 - Nov 2018

  Deliver Holistic Narrative Career & Life Coaching to university grads, employees in transition and retirees, to assist in their career clarity and build confidence through Psychological Capital (HERO) for improved self-directed career exploration. (CareerCycles freelance Associate)



OMERS

• Canada
• Financial Services
• 700 & Above Employee

• Enablement Designer (Change Lead)

  • Oct 2021 - Nov 2022

  Designed prototypes of tools to enhance operational effectiveness through change readiness assessment, knowledge translation, process mapping, communications, and stakeholder engagement through collaboration to generate inputs for future states. Facilitated change surveys and activities to assess organizational change readiness and initiate ideation to generate inputs and design change interventions in collaboration with project sponsors, HR, learning & development and communication teams. Enabled employee development opportunities through collaboration with internal teams and thought leaders to curate learning content, communications, and coordinate registrations in learning management system. Collaborated with internal Change Community to adapt methods and frameworks, identify shared learning goals, create best practices to advance change capability and deliver organizational value. Show less



Women of Ontario Social Enterprise Network

• Toronto, Ontario, Canada

• Social Enterprise Coach

  • May 2020 - Dec 2021

  Assessed and determined enterprise viability through business and financial modeling and resource management frameworks to define social impact strategies through facilitated coaching sessions and programming. Assessed and determined enterprise viability through business and financial modeling and resource management frameworks to define social impact strategies through facilitated coaching sessions and programming.



Splash Concepts

• Advertising Services

• Principal Strategist

  • Sep 2008 - Sep 2021

  COACHING A Coach plays a guiding role through the change that emerges when the design of another's goals and aspirations initiates a mindset shift, setting off a series of powerful change events. Be it career, life, teams, social impact or wellbeing, I use Positive Psychology, Narrative and Social Marketing to co-create interventions, actions, awareness and accountability to support youth and adults steadily navigate the activities needed for a successful transition in life. CHANGE MANAGEMENT Advised multistakeholder groups on people change plans and business model to evaluate vendor capability, organizational readiness, and operational governance to digitize currency of loyalty program for national retailer. SOCIAL MARKETING Designing digital learning program through collaboration to establish minimum viable product through ideation, business modeling leveraging Appreciative Inquiry frameworks. Designing strengths based journal program to develop self-awareness skills through reflective exercises, somatic practice using positive psychology research to design, produce and market to consumers and workplaces. Enable self-awareness and emotional literacy skills by developing self-regulation and embodied wellbeing practices for workplaces and schools using positive psychology frameworks. (Unpack Your Hero for youth 500+) (Fracking with Your Flourishing for adults 100+) Designing communications program using linguistics frameworks that enable leaders to create psychologically safe spaces for newcomers by improving pronunciation and articulation of international names. (design & funding) Co-Executive Director for national not for profit supporting business operations, volunteer management and marketing in collaboration with Board of Directors and Conference Chairs. Designed eco-edutainment program and produced character that narrates about climate change effects on health using experiential theatre modalities: "Pollutia's Rage" to 1000s of citizens. Show less



WoodGreen Community Services

• Canada
• Community Services
• 300 - 400 Employee

• Recruitment Advisor

  • Dec 2020 - Jun 2021

  Develop a sustainable workforce pool through coaching and employer outreach by designing job development and recruitment activities that increase candidate readiness aligned with employer needs. Develop a sustainable workforce pool through coaching and employer outreach by designing job development and recruitment activities that increase candidate readiness aligned with employer needs.



Toronto Region Immigrant Employment Council (TRIEC)

• Strategic Management Services
• 1 - 100 Employee

• Manager, Employer Relations Diversity & Inclusion

  • Mar 2016 - Sep 2018

  Assessed feasibility of integrating social enterprise model within charitable organization structure using Theory U and Collective Impact frameworks to expand learning programming services and increase revenue. Design leadership learning programs to address newcomer underemployment and employee retention through cross-functional consultation with Diversity & Inclusion, HR and Change Management leads to assess needs, design, produce and deliver curriculum. Co-designed and facilitated training workshop on Coaching as a Leadership competence for 250 Professional Immigrant Network (PINs) members to build leadership capacity and grow community networks. Diversify recruitment practices and create organizational inclusion through effective integration of learning management system modules for diversity, equity, and inclusion programming by collaborating with internal teams and HR stakeholders. Co-create design of learning programs and resources to build employer capacity to implement programs that support 21st century leadership competencies for inclusive workplaces. Active member of the internal HR Task Force focused on organizational culture assessment, employee engagement and its intersection with organizational recruitment. Facilitator of ideation and learning sessions to generate solutions to address newcomer employment opportunities. Show less



LoyaltyOne

• Canada
• Advertising Services
• 500 - 600 Employee

• Corporate Responsibility Analyst

  • Nov 2011 - Oct 2015

  Led the design and roll out of various wellness, corporate responsibility and skills based volunteer strategies to increase employee engagement, deliver organizational value and drive community impact for a national loyalty program. Designed, launched and integrated a formal volunteertism program to diversify corporate giving options for increased employee engagement, deepen relationships and build capacity with the not-for-profit sector Delivered presentations and panel discussions on the value of corporate responsibility and volunteerism in the workplace and various sustainability and corporate responsibility conferences. Established and lead at the Volunteer Committee; a cross functional team of volunteer champions accountable for increasing participation in social responsibility programs. Achieved a year over year growth from 2012-2014 in Day off program utilization by 30+% Identified skills based volunteer strategies and talent development programs through volunteerism and built measures of impact for volunteerism participation using human, organization and social capital frameworks. Led the design and implementation of the annual National Volunteer Day/Week events for 1500 associates world wide to deliver impact for 30+ charities each year. Worked with HR teams to assess and design a national mental health workshop and overall well-being strategy. Designed and implemented annual employee engagement fundraiser for charities of choice raising over $15,000 Show less



Trails Youth Initiatives

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Youth Leadership Facilitator

  • Jul 2009 - Jul 2013

  Facilitate youth (13-18) leadership programming to build participant capacity for developing self-awareness and regulation strategies and leadership skills using outdoor education models and coaching frameworks.Mentor and advise youth on life skills, high school performance goals to facilitate growth mindsets and self-determination through development of psychological capital (*Hope, Efficacy. Resilience. Optimism)

• Director of Development

  • Sep 2010 - Nov 2011

  Trails Youth Initiatives is a youth leadership program for vulnerable youth in the city of Toronto to become contributing members to society. #4seasons #4years #4lifeI worked closely with the Executive Director to support the achievement of a $500K+ funding requirement through outreach, networking and prospecting of new sources resulting in a 10% increase in funding. Key activities: Research and qualify new donor prospect sources to grow funding support and network by 10% in one year. Designed an opportunity pipeline system for grant management including corporate sponsorship, grants, and foundations for tracking and reporting efficiency to the Board and Executive Director. Assess program feasibility against grant criteria and prepare funding proposals leveraging sector best practices; logic models, knowledge translation outcomes, etc.to articulate social impact of program on participants. Build key relationships with fund development leads with public and private foundations to build a network of funding opportunities as new programs emerged. Design and deliver funding presentations to foundations, corporate sponsors, community events depending on the requirements of the funder. Manage and submit impacts and outcome reports outlining the fund utilization required in the terms of the donation agreement.Support the promotion and logistics of 3rd party and Board sponsored fundraising events; bike rides, galas, sporting events. Show less



ESEI Group (Environmentally Sustainable Energy Infrastructures)

• Markham, Ontario

• Director of Marketing

  • Nov 2009 - Nov 2011

  ESEI was a vertically integrated renewable energy distribution, installation and energy management product design firm for mid-to large scale solar installations. Identify and manage key PR opportunities with lead copywriter and journalists Design and create marketing collateral across multiple channels - print, radio, web, social media Support lead generation, opportunity assessment and statement of work design for customers Plan and execute internal events and communications for employees, vendors and resellers Assess and diagnose employee related skills requirements and gaps Manage key relationships with staff, resellers and external vendors Research and implement training and development opportunities for employees (as required) Show less



LoyaltyOne

• Canada
• Advertising Services
• 500 - 600 Employee

• Change Manager, Capability Development

  • Jan 2006 - Sep 2008

  Reporting to the Vice President, Capability Development responsible for project and change management activities for enterprise technology projects to deliver on corporate strategies. Co-founded and led employee innovation effort using Community Based Social Marketing Principles to identify the framework for sustainability and corporate responsibility opportunities for improved organization and social capital resulting in increased employee engagement and culture recognition.Led the planning, design and implementation of new loyalty product for New Product Innovation Lane defining operational scope and program design through facilitated sessions with business and IT stakeholders resulting in new revenue channels and organizational capabilities.Led the evaluation and reporting of online travel sites for Rewards & Travel Product Lane to identify key usability and functional features for effective scope discovery and strategic planning.Managed the creation of business operating model for Marketing Products Lane resulting in efficient vendor selection, optimal resource utilization and organizational productivity.Chaired E-Business Governance Committee to design portfolio management protocols to optimize resources and budgets for E-Business & Transaction Services Product Lane.Created and delivered Change Management events which increased team engagement and participation of requirements comprehension and overall system design. Managed the evaluation and implementation of enterprise email and web content management applications.Led the design and implementation of Segment Management and Data Governance process to increase system performance and resource utilization. Show less

• Manager, Online Marketing Services

  • Feb 2004 - Jan 2006

  Reporting to the Associate Director, Operations responsible for management of segmented on-line/email campaign projects and coaching and development for account and web teams.• Managed digital channels production to deploy 500+ web and email campaigns and quarterly rewards catalogue for Sponsors, Partners, and internal clients to deliver on revenue goals.• Led the creation of an e-campaign Service Level Agreements and process documentation to streamline workflows for increased operations efficiencies, communications and client management.• Led the vendor selection process of new email management system resulting in expanded campaign capabilities, revenue channels and department productivity increases.• Increased effectiveness of team of 8 business and technical coordinators, using one-to-one coaching sessions, experiential tasks to develop a team of cross functional resources. Show less



Rebellium

• Canada
• Advertising Services

• Client Services Manager

  • Aug 2001 - Nov 2002

  Reported to President, responsible for client management of new media and interactive web database applications, including project management, business development, marketing, creative briefings, functional requirements, quality assurance, content development and communications for major accounts: The Loyalty Group (AIR MILES®), Canon and AstraZeneca. Collaborated with key stakeholders to develop creative and functional strategies, which exceeded customer expectations resulting in increased customer satisfaction and loyalty. Developed and facilitated web application training program for clients on-line self-serve tool increasing usage and client satisfaction. Show less



EPOD.INC

• Sr. Producer

  • Mar 2000 - Feb 2001

  Reported to Senior Manager, Production responsible for the project management and business development of interactive on-line advertising campaigns and affiliate programs from creative concept to technical strategy planning, statement of work specifications, testing and quality assurance, and partnership management of 3rd party interactive agencies, ad integration suppliers for enterprise clients such as IBM, History Channel, and eMarketer. Coordinated and developed interactive tool for internal/external communication during pre-production phase to realize a 15% increase in productivity and effective resource management. Analyzed on-line trends to develop creative concepts and communications to clients, which increased client satisfaction and loyalty resulting in strengthened client relations. Show less



SGI

• United States
• Computer Hardware
• 500 - 600 Employee

• Manager Tehnical Training

  • 1998 - 1999

  - Managed the outreach, assessment and implementation of systems and technical training for end users to develop specific skills and knowledge to facilitate quality integration of new hardware and software investments. - Designed and deployed internal and external marketing strategies to increase awareness of technical training service offerings with multiple business and technical stakeholders and customers. - Developed hardware and software competence through immersive Sales and Technical Product training on high performing infrastructure servers and desktop computers for databases, software development, computer generated imagery, virtual reality, data visualization and robotics. Show less



Newbridge Networks (Alcatel)

• Technical Training Coordinator

  • 1995 - 1998

  We worked with global telecommunications companies to build the infrastructure for this highway they called the Internet. Can you say, " switches and nodes and network management systems oh my!!!?#buildingtheinternetwasfun We worked with global telecommunications companies to build the infrastructure for this highway they called the Internet. Can you say, " switches and nodes and network management systems oh my!!!?#buildingtheinternetwasfun



Special Olympics Canada

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Exec. Assistant

  • 1993 - 1994



Promanad Communications

• Account Coordinator

  • 1991 - 1993