Experience

First Recruitment Group

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Feb 2022 - Present

  Role PurposeAs a Recruitment Consultant I am focused on selling a wide range of recruitment services across technical engineering industries.Key Responsibilities• Focused on recruitment delivery and targeted resourcing• Targeted recruitment across niche markets or client specific industries• Screening applicants• Building relationships with candidates• Client interaction• Writing and posting job adverts• Qualifying the job roles with Senior Recruiters• Chasing feedback and effectively managing your job roles• Consistently hitting or exceeding KPIs for CVs, interviews, starts and call times• Work across the business to ensure that key data is shared and that all leads about candidates and clients are effectively communicated to the relevant part of the business• Maximise online tools – LinkedIn, job boards, etc., to gain and retain quality candidates• Lead generation and gathering market intelligence – hitting Lead Generation KPIs consistently• Complying with the company Quality, Health and Safety, and GDPR standards and objectives• Independently negotiating salary and pay rates• Competently carrying out searches on database and job boards/networking• Adopt company values and culture



Omni

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Trainee Recruitment Consultant

  • Dec 2021 - Feb 2022

  Training to be a Talent Acquisition specialist with Omni, a leading RPO that provides bespoke recruitment solutions to successful organisations throughout the UK. I was brought in as part of their trainee programme to develop my skills and utilise them within a recruitment setting. My training began with learning the basics such as how to create an efficient Boolean search to find the best candidates for the role I was recruiting for. I was recruiting for high volume roles to allow us to ease into the world of recruitment. This gave me an insight into how to screen candidates ensuring we are getting as much information as needed from the candidates to pass onto the hiring manager. It also entailed checking in with the candidates to ensure they are confident throughout the whole process and offering my support as and when needed.• Sourcing candidates• Formatting CV’s and ensuring all work is spell checked before passing over to hiring manager• Using multiple job boards such as indeed, cv library, etc to source potential candidates • Developing a good relationship with both the hiring manager and candidates • Interviewing candidates via telephony• Monitoring figures to ensure targets were met• Creating efficient Boolean searches• Supporting my colleagues as and when needed



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Advisor

  • Jan 2021 - Oct 2021

  Supporting customer with their day-to-day banking enquiries, providing excellent experience in customerservice and administration, within a financial services setting.Due to covid new procedures were put in place to help our customers manage their money betteror to help them get back on their feet. These procedures strengthened my skills to become moreempathetic and understanding of peoples circumstances, and has given me the confidence to be able tocommunicate and assist customers better, whilst keeping in line with company policies and procedures.• Handle queries from customers in relation to their banking needs• Taking ownership of customer queries, solving them at the first instance or escalating if required• Achieve team shared quality and adherence targets and drive to hit expectations of customersatisfaction and service quality levels with volume of calls from 80 – 100 per day• Support and guidance given to all customers to ensure their experience was positive• Solid level of computer literacy and excellence, clear notes and customer records up-to-date acrossthe systems, ensuring a high degree of accuracy is met• Awareness of Cybercrime and Fraud, ensuring confidentiality at all times• Good written and verbal communication skills and the adaptability to adapt to changes in procedures/services• Driven and enthusiastic, taking specific tasks and taking these through to completion



Bargain Booze Ltd

• Food and Beverage Services
• 100 - 200 Employee

• Sales Assistant

  • Aug 2019 - Jan 2021

  My role consisted of ensuring customer’s expectations and requirement were met, providing productknowledge and awareness of brands and new marketing campaigns, promoting new lines and ensuringstore monthly targets were met.• Stock replenishment and rotation• Adhering to all Health & Safety procedures especially the “Challenge 25” Policy• Cash handling and balancing of the cash draw at the end of the night• Cleanliness and general housekeeping My role consisted of ensuring customer’s expectations and requirement were met, providing productknowledge and awareness of brands and new marketing campaigns, promoting new lines and ensuringstore monthly targets were met.• Stock replenishment and rotation• Adhering to all Health & Safety procedures especially the “Challenge 25” Policy• Cash handling and balancing of the cash draw at the end of the night• Cleanliness and general housekeeping