Customer Success Manager

• Oct 2021 - Present

Working as an Enterprise Customer Success Manager, I split my time between onboarding/implementation and maintaining relationships with existing clients.

Customer Success Executive

• Apr 2021 - Oct 2021

Technical Support Specialist

• Jan 2020 - Jan 2022

-Using specialist customer service skills to troubleshooting technology products from John Lewis.-Dealing with faulty products in the best way for customers and the business.-Solving customer queries and complaints.-Providing set-ups for laptop computers, tablets, phones and wearable tech from various brands.

Customer Service Specialist

• Aug 2018 - Jan 2020

Customer Service Specialist

• Sep 2015 - Aug 2018

-Advising and selling to customers in the Audio and Television department, specifically televisions, laptops, audio equipment, mobile devices and other technological products. -Continuing to expand product knowledge, and remain up to date with new models and specifications.-Being flexible to move around different departments and adapt quickly to unfamiliar scenarios in a fast-paced environment.-Always being friendly, helpful and approachable, and embodying the company values.-Being flexible to serve on the tills in the busy Christmas period, organising delivery and installation services for customers, recovering stock and organising product displays Show less

Student Intern

• Oct 2015 - Oct 2015

Securing a place on a competitive 1 week placement meant I was 1 of 20 students picked out of 500 applicants. This was a fantastic placement where I experienced life in an international law firm. The week included many talks, activities, and work shadowing. Securing a place on a competitive 1 week placement meant I was 1 of 20 students picked out of 500 applicants. This was a fantastic placement where I experienced life in an international law firm. The week included many talks, activities, and work shadowing.

Nursery Assistant

• Jun 2014 - Aug 2015

-Being responsible for groups of up to 15 children, aged 6m- 5yrs -Supporting during mealtimes -Helping children to enjoy learning and playtime -Ensuring the safety and happiness of the children at all times -Being responsible for groups of up to 15 children, aged 6m- 5yrs -Supporting during mealtimes -Helping children to enjoy learning and playtime -Ensuring the safety and happiness of the children at all times