Experience

Lending.com

• United States
• Financial Services
• 1 - 100 Employee

• Processing Manager

  • Jan 2015 - Present

  Partnered with Senior Management evaluating and creating processes to grow volume by 300%, maintaining levels for two consecutive years Successfully tripled Operations staff in 5-month timeframe by creating group and "one on one" training sessions As a result of resolving escalated issues, achieved 4.9 out of 5 in Customer Service ranking on vendor platform to meet company SLA expectations Implemented key branch QC procedures minimizing loan buyback, post-closing errors and tolerance cures, resulting in less than 4% in entire company Consistently exceeded monthly branch projections by performing weekly staff pipeline reviews, providing feedback and solutions to meet individual goals Provided leadership, supervision, and direction as well as performance evaluation procedures, progressive discipline, and mediation of team of 50+ individuals Show less



Cardinal Financial Company, Limited Partnership

• United States
• Financial Services
• 700 & Above Employee

• Settlement Manager

  • Nov 2013 - Jun 2014

   Collaborated with Chief Operating Officer and other Department Managers to analyze and assess strategic and organizational objectives as well as the most efficient implementation means  Managed Closing Department workflow to ensure smooth and timely closings  Accountable for coaching and mentoring 18 person Closing Department  Addressed and resolved escalated issues to meet customer and company expectations  Collaborated with Chief Operating Officer and other Department Managers to analyze and assess strategic and organizational objectives as well as the most efficient implementation means  Managed Closing Department workflow to ensure smooth and timely closings  Accountable for coaching and mentoring 18 person Closing Department  Addressed and resolved escalated issues to meet customer and company expectations



First Financial Services, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Assistant Vice President of Closing Operations

  • Dec 2008 - Nov 2013

   Partnered with CEO and Senior Management evaluating and creating processes for strategic and organizational goals.  Developed procedures to improve profitability in Banking Warehouse Lines, Pre/Post-Closing, Document Management, Funding, and File Management.  Opened and managed four multi-million dollar Banking Warehouse Lines with signing authority.  Responsible for all company, state and federal guidelines, reporting and audits.  Knowledge of all state and agency underwriting guidelines including Fannie, Freddie, Desktop Underwriting, FHA and secondary market investors. Creating and executing procedures to minimize loan buy back.  Oversee day to day procedures for Operations and Support teams locally and throughout 32 states.  Provided leadership, supervision, and direction as well as performance evaluation procedures, progressive discipline, and mediation of team of 20+ individuals.  Maintain appropriate, reliable and confidential business relations with realtors, vendors and all direct and non-direct reporting staff. Show less



Sterling National Bank

• Charlotte, North Carolina Area

• Mortgage Loan Processor

  • May 2007 - Jan 2008

  Same as previous term with company Same as previous term with company



Ameritrust

• United States
• Banking
• 1 - 100 Employee

• Account Manager

  • Aug 2006 - Mar 2007

   Managed processing and closing pipeline of 40-60 loans per month spread over 30 states.  Responsible for request and review of loan documentation including financial statements, purchase contact, credit reports, and state and federal forms.  Responsible for checking accuracy of applications.  Managed processing and closing pipeline of 40-60 loans per month spread over 30 states.  Responsible for request and review of loan documentation including financial statements, purchase contact, credit reports, and state and federal forms.  Responsible for checking accuracy of applications.



Sterling National Bank

• Charlotte, North Carolina Area

• Mortgage Loan Processor

  • Jul 2003 - Aug 2006

   Verified credit, income and employment history.  Ensured system data integrity.  Served as liaison for Mortgage Loan Originator, Underwriters, Closers, Title Companies and Realtors to facilitate smooth loan completion.  Verified credit, income and employment history.  Ensured system data integrity.  Served as liaison for Mortgage Loan Originator, Underwriters, Closers, Title Companies and Realtors to facilitate smooth loan completion.