Sales Operations Administrator

• Dec 2017 - Present

Project Accountant

• Jun 2017 - Nov 2017

OverviewTo provide project financial support to Project Managers across the business, using the E1 accounting system.Project set up & close outProject InvoicingAccounts ReceivableFinancial ReportingMonthly ReportingAssist the Project Accountant Manager in rolling out new initiativesAssist Project Managers with contract administration OverviewTo provide project financial support to Project Managers across the business, using the E1 accounting system.Project set up & close outProject InvoicingAccounts ReceivableFinancial ReportingMonthly ReportingAssist the Project Accountant Manager in rolling out new initiativesAssist Project Managers with contract administration

Project Administrator

• Sep 2010 - Nov 2016

Overview:Create and build projects in SAP Project Builder.Create third party and project purchase orders for all new supermarkets and refurbishments using SAP.Assist the Procurement Co-ordinator, Design Managers, Refrigeration Specialist, internal and external Project Managers to ensure all purchasing and invoicing is accurate. Work closely with Transaction Services and Accounts Payable to ensure all invoices are matched and paid to meet the payment terms of all vendors.Goods Receipt all invoices and contract claims.Finalise, Settle and recover costs for all projects on a monthly basis.Assist internal and external stakeholders by creating and maintaining financial reports for all projects.Achievements:6 years SAP experienceDeveloped and maintained strong working relationships across the business and with key stakeholders.Trained new Project Support Administrators and new Project Manages on project administration.Documented Processes and wrote a Project Support handbook for the Project Managers Guide. Documented a step by step guide on using SAP for training staff.Took on additional responsibility for procuring equipment for new stores and refurbishments in the absence of the Procurement Co-ordinator.

Project Support Administrator

• Aug 2010 - Nov 2016

Customer Service Representative

• Jan 2007 - Jul 2010

Resolve customer complaints via phone, email and mail.Outbound calls to customers to verify account details.Create, Cancel and update accounts.Assist with placement of online shopping orders, refunds or exchanges.Record details of inquiries, feedback and complaints.Record details of action taken.Maintain customer databases.Manage administration. Resolve customer complaints via phone, email and mail.Outbound calls to customers to verify account details.Create, Cancel and update accounts.Assist with placement of online shopping orders, refunds or exchanges.Record details of inquiries, feedback and complaints.Record details of action taken.Maintain customer databases.Manage administration.