Experience

InterCall

• Belgium
• Telecommunications
• 1 - 100 Employee

• Event Specialist

  • Mar 2006 - Present

  Receive and execute conference calls which include leading calls with a variety of features including Special Scripts and QA sessions, ensuring adherence to policies and procedures. Resolve conference call questions and issues by assuming ownership of custom and special account calls. • Receive and execute conference calls which includes leading calls with a variety of features and QA sessions.• Complete all necessary paperwork pertaining to assigned calls.• Proactively assume ownership of custom and special account calls.• Gather information regarding meeting participants (e.g., names, company, title, e-mail address, etc.)• Independently manage a bridge.• Proficiently lead all special account calls on assigned team.• Assist supervisor/specialist by ensuring that all reservation information is clear and concise for all special account calls.• Maintain accountability for all calls assigned, assuming a leadership role in the execution of assigned calls.• Independently solve customer issues escalating to supervisor any situation outside the employees control that could adversely impact the services provided.• Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations .• Successfully complete training classes and cross-training as necessary .